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Explore the help topics, and if you can't find your answer or just want to say 'hi', please come by the forums (which are filled with friendly folk, we promise!) or email us.

How does priority support work?

As a Pro user, you can contact us to receive priority support by email.

Priority support works in much the same way that priority check-in does for an airline -- Pro users receive special treatment and join the priority queue rather than the regular queue.

While we can't guarantee response times (please keep in mind that there may be other Pro users ahead of you in the support queue), we try to respond as quickly as we can.

Note: Please ensure that you're logged into your Pro account before contacting us, otherwise your request will not join the priority queue.

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