I'm having the same problem. Bob T. Monkey, what's up?

Same here.

None of the troubleshooting steps work.

I can still see my tasks in the android app.

It's also affecting the Windows desktop app, and access via browsers. I used their contact form to inquire at 3:45 EST. My Android phone app is still functional, but most likely operating in offline mode.

Just had similar problem. First appeared while trying to export/backup. Then I upgraded firefox (it was nagging). Then could not load the login page. Clearing cookies and site data for rememberthemilk brought me to the login page once. Then after that will not load (and nothing to clear).

My iphone app can accept changes. Maybe in offline mode? My problem didn't happen til 8:30pm EDT approx. Did anyone email support (ticket)? I will now.

I submitted a ticket.

https://status.rememberthemilk.com/

Says all (most, including Web Interface) is well. Curious.

Me too! I had the problem yesterday but haven't heard back yet

The status page has a large white on blue sub header indicating "Service Under Maintenance".

I'm not sure whether that's recent. I think I've seen "under maintenance" in the past whenever any of the components below it have the wrench symbol. I never found the status page to be very useful during outages.

The white on blue sub "Service Under Maintenance" header is always there. It means the integration with apps/platforms like X/Twitter and Google Assistant are not working. They need maintenance on the RTM side to keep up with changes in the other platforms. So it's not a reliable indicator of anything atm.

The first post in this thread was 4:25 pm Eastern, about 8 hours ago. I saw the problem at 8:30pm eastern about 4 hours ago. No change now at 12:45am 11/01/2025(early am). Still can't load page. Status page does not report the problem. No one responded to my ticket, and I didn't get an automated response.

Same. Android app seems to work but web app won't load.

The lack of communication and reactivity, for a paid-app, makes me question whether I should keep using this for the long term.

12 hours can't login web and desktop. iOS only works. Support doesn't answer anything, and that it is not for the first time, even this week(

Same here (Germany). Not working on Chrome and Edge on Win 11 and Chrome on ChromeOS flex for more than 12 hours now. Nothing on https://status.rememberthemilk.com/ - so far no answer to my support request. Android app works, but is not helpful for me because I use a lot of links I need on my desktop PC.

same here.

Same here in Japan. Web version hasn’t worked.

As a workaround: Switching to the old webapp works for me: https://www.rememberthemilk.com/help/answer/basics-basics-oldapp

@arendvr.com: Thanks for your workaround tip above.

Great help, thank you @arendvr.com. Works fine for me until the new app is running again. Also good to see that the service itself is still available, just not the interface.

@arendvr.com: ThankU!

Thank you!

Same problem here. The Android app is working for me, and switching back to the old web app is also an option. (But why is this old web app still running? Not a good idea IMHO...)

Thank you all for reporting. I was starting to think it was just me. That old web app loads but won't do it for me, I've gone too far in on "new" features.

I see a similar thread from last July but I cannot tell how long it took them to fix it then.
https://www.rememberthemilk.com/forums/help/31471/

Same here, Argentina.

Many thanks to @arendvr.com ! I really love RTM with existing features , but... blue «Service Under Maintenance » is not an adequate communication when you have general service outage. :-( Every service may have bad days, but... please... speak to us.

How can you switch to the old app if you can't login?

(I always get an error before the progress bar reaches 25%)

Things like this can happen, but the way the RTM team does (not) handle this (timely) makes me really wonder whether I should finally migrate to another service after all those years :(

Same problem on my end and not able to switch to the old app (error pops up before being able to do so).

Same here! Help me～

Same here ☹️

Same problem here.

My previous posts aren't showing up here. Today has been a deal breaker for me. I've been with RTM since 2005 (my account info says). Does anyone know how to export data from RTM to upload into a new task manager?

It is possible to log in. It is not possible to load our tasks.
Go to https://www.rememberthemilk.com/about/
Then to https://www.rememberthemilk.com/account/switchapp/

There is another thred lamentigs this service outage.
https://www.rememberthemilk.com/forums/help/31507/
I figured out that an old web version is sworking

Most unacceptable is the lack of even an acknowledgement. For all we know, they may not be aware yet that there's a problem.

The browser console error is "net::ERR_HTTP2_PROTOCOL_ERROR 200", however note a different network error is given with HTTP2 disabled. Save you trying that like I did.

Thanks for the tips on how to change to the old app.

In my case this turned out to be rather useless: I do get to see the UI and all my lists, but zero tasks… :(

Do any of you know how to export tasks from that old interface? I can see all my tasks but can find nothing about exporting them.

I would recommend waiting until the new interface is back.

The link should be https://www.rememberthemilk.com/app/#settings/export according to https://www.rememberthemilk.com/help/answer/android-other-backup

Every Friday I make a “backup” (export) of RTM, but it failed yesterday (probably due to the current issue).

Unfortunately I cannot share the link, as it’s part of a task in RTM… (which I can’t access currently)

My automatic backups also started failing 15 hours ago.

Same issue here. Submitted a support request. Status page still shows no reported incidents. This started for me yesterday but was spotty. Today, the web app is completely non-functional, won't even load halfway and I also can confirm that the error in the web console is showing "Failed to load resource: net::ERR_HTTP2_PROTOCOL_ERROR"
This is horrible communication and terrible customer service from a company I've been paying for years to provide a service that many other competitors could also provide. Shameful.

Automatic? How do(/did) you do that?

PS: I checked my backup from last week; I apparently use this URL to make a (manual) backup/export:

https://www.rememberthemilk.com/json/USERNAME

(Fill in your actual RTM username instead of "USERNAME")

Same here. The web app is failing to load.

Submitted a support request.

Now the Android app seems to be down too. I'm getting a "No connection" message constantly. WTF is going on with this company??

Android is still working here, also syncing with changes I made in the old web app.

@action.manager: Just set up a cronjob that fetches the export URL daily :)

(that requires a Linux server, though)

iPhone RTM and the RTM API works.

Another one in the same boat. I'm glad I started keeping a bullet journal last year, but there are still some repeated tasks that are easier to manage via RTM.

Same here in Switzerland. Web App down.
@RTM: Please get back to us with an update.

Response Time in the charts on https://metrics.librato.com/s/public/v0ssz4hjw?duration=86400 is increasing. Hopefully the service won't break down completely.

IT WORKS AGAIN!!!

👍

Finally. But is there any official announcement? The status page is not helpful at all: https://status.rememberthemilk.com/

Working now for me! :D :D

First report of broken: 4:25pm EDT 10/31/2025
First report of working: 11:19am EDT 11/01/2025

Total duration of outage: 18hr 54min.

That's long for an internet service in 2025 but it's <24 hrs fortunately.

And no one has yet mentioned: the service went out on Halloween. It was clearly some malevolent force :)

Working for me now, too, on both Android and Web - and still NO COMMUNICATION from RTM. That really is inexcusable for a service that gladly takes my money every year.

Shocking service. Unprofessional. I left RTM last year and glad I did. The original creators have abandoned the project but happy to take the money. This incident confirms what many have suggested - that RTM is abandonware.

The service was indeed backup when I woke up this morning in Hong Kong (GMT+8). I agree with @steve23606 that RTM can be classified as abandonware... except that the subscription price doesn't reflect this... I will most likely be moving to Todoist.

I understand the sentiment and it is justified. However if it truly was *abandon*ware, it would not have come back up. Someone on the staff noticed (eventually) and fixed it. So, by definition, someone paid attention and took action (and I am VERY appreciative they did) and so it's not "abandoned". It does appear to be de-prioritized, unfortunately. And maintenance is slow. Those criticisms are still warranted.

@nah.why Lots of baseless assumption there. The outage may have been down to a third party. Regardless, no-one at RTM communicated publicly. Therefore = abandonware.

Steve - where did you go and how painful was the move over?

My Pro is up for renewal in December. I hope (but don’t expect) that we get an apology and post-mortem soon. If not, I should (reluctantly) consider migrating to a different service. RTM works great for me, when it works, but I “need”/want a confirmation that I can still trust it.

I agree. The real issue here is not (only) the outage, but the missing communication. I don't want to move to another service, but I do need a reliable app and support. I didn't get a response to my support request, no reaction here in the forum, and no incident report on the status page. That is not good. My subscription period has more than 100 days left, and then I will decide if I resubscribe. And do regular backups until then.

@sara.call I went to Todoist. I had about 300 outstanding tasks and moved them all manually over a period of a couple of weeks.

...not even an acknowledgement or apology... are we just mere mortals to them?