MetroPCS
wlcacdeputydirector says:
MetroPCS isn't included in the contact preferences. I also cannot bypass this weakness with "phone@mymetropcs.com" MetroPCS is also now owned by T Mobile. Please add Metro. Most of the users I want to add are with the service. Thank you in advance
andrewski (Remember The Milk) says:
Hi wlcacdeputydirector,
Thanks for getting in touch. Sorry this isn't working for you.
You may want to contact MetroPCS about this; it sounds like it would dovetail with a T-Mobile problem we've heard about.
Keep us posted on what you find!
Thanks for getting in touch. Sorry this isn't working for you.
You may want to contact MetroPCS about this; it sounds like it would dovetail with a T-Mobile problem we've heard about.
Keep us posted on what you find!
wlcacdeputydirector says:
what would I say to them? how does your system contact cell phones? What questions should I ask?
andrewski (Remember The Milk) says:
Hi wlcacdeputydirector,
Sorry to be brief. I mentioned more in your other forum topic, but if email reminders aren't being received at phone@mymetropcs.com that may be a T-Mobile-related problem.
What's we've heard from others is that messages from rmilk.com (our reminder server) aren't coming through. We've heard this from a few people where messages are working manually, as you mentioned with your email address.
(We've contacted T-Mobile about this, but they've requested to hear from customers directly as well.)
I don't think that T-Mobile would want to hear from you, but I think if you rose this issue with MetroPCS they would want to discuss it with T-Mobile.
You could pass this on to them as well, which describes some others having the same problem:
https://support.t-mobile.com/thread/141399
Keep me posted on what you find!
Sorry to be brief. I mentioned more in your other forum topic, but if email reminders aren't being received at phone@mymetropcs.com that may be a T-Mobile-related problem.
What's we've heard from others is that messages from rmilk.com (our reminder server) aren't coming through. We've heard this from a few people where messages are working manually, as you mentioned with your email address.
(We've contacted T-Mobile about this, but they've requested to hear from customers directly as well.)
I don't think that T-Mobile would want to hear from you, but I think if you rose this issue with MetroPCS they would want to discuss it with T-Mobile.
You could pass this on to them as well, which describes some others having the same problem:
https://support.t-mobile.com/thread/141399
Keep me posted on what you find!