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Why am I not receiving my reminders anymore???

velleman says:
For the past few weeks I have not been receiving any reminders. What happened??
Posted at 2:06am on February 15, 2019
andrewski (Remember The Milk) says:
Hi velleman,
Sorry to hear that!

Is it possible your web account is set to the older app? We've gotten a few reports this week about reminders that we're looking into, but only for the older web app.

You can check and switch on our switcher page.

If that doesn't help, would it be possible to delete your reminder account and then readd it to reset it?

To do so:
1. In the web app's Account Settings, in the Contact Preferences section, find your reminder method.
2. Click the trash can icon on the right to remove it.
3. Click 'Add Details' at the bottom to add your reminder method back.

Also, have you tried any other IM, SMS, desktop, or email reminders to confirm whether they're working at all for you?

Keep me posted on what you find and feel free to contact us at any point if you prefer to discuss any of this by email instead.
Posted 1 year ago
This topic has now been closed automatically due to a lack of responses in the past 90 days.