| Welcome! | English (US)  |
| Welcome! | English (US) |
Troubleshooting information for Remember The Milk for Gmail is provided below. If you still have problems after reading this page, please contact us and submit a support query.
This error message may be caused by corrupt extension files.
Mozilla has more information available about this error in their knowledge base.
This error message may be caused by having the Firefox cache disabled.
Mozilla has more information available about this error in their knowledge base.
Your browser may be experiencing a problem in verifying that the extension came from Remember The Milk. Please check your certificate settings in Firefox using the steps described below:
For Windows:
For Mac:
Please try the following steps to resolve the issue:
Check that you're using Gmail in US English.
Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).
| Did this resolve the issue? |
Check that you have the new version of Gmail.
You have the new version if you see an "Older version" link at the top right in Gmail. If you're using an international version of Gmail, or Gmail with Google Apps, you may not have the new version yet.
Enable third party cookies in Firefox.
To allow logins to Remember The Milk, please follow these steps:
For Windows:
For Mac:
Make sure the extension appears in your browser's list of add-ons.
To see this list, click the Tools menu then Add-ons. If Remember The Milk for Gmail appears, make sure it's enabled (i.e. not grayed out). If it's grayed out, you can enable it by selecting the extension, clicking the Enable button, and restarting your browser.
Check that the tasks pane is not collapsed.
You can expand it by clicking on the small arrow on the right of the page in Gmail.
Check for filtered tasks.
Please check to make sure that you're not filtering your tasks (e.g., only showing a particular list). This option is shown directly underneath the Add task field at the top of Remember The Milk for Gmail. If you're showing all your tasks, it should say Set task view here; if you're not showing all your tasks, you can click the arrow and change the option here.
Clear cache and cookies.
Please clear your cache and cookies and restart the browser before trying again, in case your browser's cache needs clearing.
Access with HTTPS.
Please try to access Gmail via HTTPS (replace the 'http://' in the URL with 'https://') to force Gmail (and Remember The Milk) to load via a secure connection (this can help if something is blocking Remember The Milk from loading properly).
Disable Gmail Labs.
A feature in Gmail Labs may be conflicting with Remember The Milk for Gmail. Please try disabling Gmail Labs and reloading Gmail.
Disable other Firefox extensions.
There are a number of Firefox extensions and Greasemonkey scripts available that make modifications to Gmail. If you are experiencing a problem with this feature while using another extension that modifies Gmail, we would recommend disabling the other extension, restarting Firefox, and seeing if that resolves the issue. If you do encounter an extension conflict, please tell us so that we may investigate further (however, please note that we cannot guarantee compatibility with other extensions or scripts).
We're sorry we haven't been able to resolve your issue yet!
Please 
get in touch.
Yay! We're glad you were able to resolve your issue.
Please try the following steps to resolve the issue:
Check that you're using Gmail in US English.
Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).
| Did this resolve the issue? |
Enable third party cookies in Firefox.
To allow logins to Remember The Milk, please follow these steps:
For Windows:
For Mac:
Check for filtered tasks.
Please check to make sure that you're not filtering your tasks (e.g., only showing a particular list). This option is shown directly underneath the Add task field at the top of Remember The Milk for Gmail. If you're showing all your tasks, it should say Set task view here; if you're not showing all your tasks, you can click the arrow and change the option here.
Clear cache and cookies.
Please clear your cache and cookies and restart the browser before trying again, in case your browser's cache needs clearing.
Access with HTTPS.
Please try to access Gmail via HTTPS (replace the 'http://' in the URL with 'https://') to force Gmail (and Remember The Milk) to load via a secure connection (this can help if something is blocking Remember The Milk from loading properly).
Disable Gmail Labs.
A feature in Gmail Labs may be conflicting with Remember The Milk for Gmail. Please try disabling Gmail Labs and reloading Gmail.
Disable other Firefox extensions.
There are a number of Firefox extensions and Greasemonkey scripts available that make modifications to Gmail. If you are experiencing a problem with this feature while using another extension that modifies Gmail, we would recommend disabling the other extension, restarting Firefox, and seeing if that resolves the issue. If you do encounter an extension conflict, please tell us so that we may investigate further (however, please note that we cannot guarantee compatibility with other extensions or scripts).
We're sorry we haven't been able to resolve your issue yet!
Please get in touch.
Yay! We're glad you were able to resolve your issue.
The 'create task' option suddenly disappeared from your Gmail account.
If you're using Gmail in a language other than US English, your version of Gmail may not be supported.
If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.
Check that you're using Gmail in US English.
Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).
If you're using US English already, please submit a report.
You can help us by submitting a report to ensure that we're aware that Google has released new code to your Gmail account.
Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.
The feature suddenly stopped creating tasks when you label emails.
If you're using Gmail in a language other than US English, your version of Gmail may not be supported.
If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.
Check that you're using Gmail in US English.
Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).
If you're using US English already, please submit a report.
You can help us by submitting a report to ensure that we're aware that Google has released new code to your Gmail account.
Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.
The feature suddenly stopped creating tasks when you star emails.
If you're using Gmail in a language other than US English, your version of Gmail may not be supported.
If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.
Check that you're using Gmail in US English.
Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).
If you're using US English already, please submit a report.
You can help us by submitting a report to ensure that we're aware that Google has released new code to your Gmail account.
Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.
Please try the following steps to resolve the issue:
Check that you're using Gmail in US English.
Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).
| Did this resolve the issue? |
Check that you have the new version of Gmail.
You have the new version if you see an "Older version" link at the top right in Gmail. If you're using an international version of Gmail, or Gmail with Google Apps, you may not have the new version yet.
Enable third party cookies in Firefox.
To allow logins to Remember The Milk, please follow these steps:
For Windows:
For Mac:
Make sure the extension appears in your browser's list of add-ons.
To see this list, click the Tools menu then Add-ons. If Remember The Milk for Gmail appears, make sure it's enabled (i.e. not grayed out). If it's grayed out, you can enable it by selecting the extension, clicking the Enable button, and restarting your browser.
Check that the tasks pane is not collapsed.
You can expand it by clicking on the small arrow on the right of the page in Gmail.
Check for filtered tasks.
Please check to make sure that you're not filtering your tasks (e.g., only showing a particular list). This option is shown directly underneath the Add task field at the top of Remember The Milk for Gmail. If you're showing all your tasks, it should say Set task view here; if you're not showing all your tasks, you can click the arrow and change the option here.
Clear cache and cookies.
Please clear your cache and cookies and restart the browser before trying again, in case your browser's cache needs clearing.
Access with HTTPS.
Please try to access Gmail via HTTPS (replace the 'http://' in the URL with 'https://') to force Gmail (and Remember The Milk) to load via a secure connection (this can help if something is blocking Remember The Milk from loading properly).
Disable Gmail Labs.
A feature in Gmail Labs may be conflicting with Remember The Milk for Gmail. Please try disabling Gmail Labs and reloading Gmail.
Disable other Firefox extensions.
There are a number of Firefox extensions and Greasemonkey scripts available that make modifications to Gmail. If you are experiencing a problem with this feature while using another extension that modifies Gmail, we would recommend disabling the other extension, restarting Firefox, and seeing if that resolves the issue. If you do encounter an extension conflict, please tell us so that we may investigate further (however, please note that we cannot guarantee compatibility with other extensions or scripts).
We're sorry we haven't been able to resolve your issue yet!
Please get in touch.
Yay! We're glad you were able to resolve your issue.
Please try the following steps to resolve the issue:
Check that you're using Gmail in US English.
Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).
| Did this resolve the issue? |
Enable third party cookies in Firefox.
To allow logins to Remember The Milk, please follow these steps:
For Windows:
For Mac:
Check for filtered tasks.
Please check to make sure that you're not filtering your tasks (e.g., only showing a particular list). This option is shown directly underneath the Add task field at the top of Remember The Milk for Gmail. If you're showing all your tasks, it should say Set task view here; if you're not showing all your tasks, you can click the arrow and change the option here.
Clear cache and cookies.
Please clear your cache and cookies and restart the browser before trying again, in case your browser's cache needs clearing.
Access with HTTPS.
Please try to access Gmail via HTTPS (replace the 'http://' in the URL with 'https://') to force Gmail (and Remember The Milk) to load via a secure connection (this can help if something is blocking Remember The Milk from loading properly).
Disable Gmail Labs.
A feature in Gmail Labs may be conflicting with Remember The Milk for Gmail. Please try disabling Gmail Labs and reloading Gmail.
Disable other Firefox extensions.
There are a number of Firefox extensions and Greasemonkey scripts available that make modifications to Gmail. If you are experiencing a problem with this feature while using another extension that modifies Gmail, we would recommend disabling the other extension, restarting Firefox, and seeing if that resolves the issue. If you do encounter an extension conflict, please tell us so that we may investigate further (however, please note that we cannot guarantee compatibility with other extensions or scripts).
We're sorry we haven't been able to resolve your issue yet!
Please get in touch.
Yay! We're glad you were able to resolve your issue.
The 'create task' option doesn't appear in your Gmail account.
If you're using Gmail in a language other than US English, your version of Gmail may not be supported.
If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.
Check that you're using Gmail in US English.
Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).
If you're using US English already, please submit a report.
You can help us by submitting a report to ensure that we're aware that Google has released new code to your Gmail account.
Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.
The feature doesn't create tasks when you label emails.
If you're using Gmail in a language other than US English, your version of Gmail may not be supported.
If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.
Check that you're using Gmail in US English.
Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).
If you're using US English already, please submit a report.
You can help us by submitting a report to ensure that we're aware that Google has released new code to your Gmail account.
Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.
The feature doesn't create tasks when you star emails.
If you're using Gmail in a language other than US English, your version of Gmail may not be supported.
If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.
Check that you're using Gmail in US English.
Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).
If you're using US English already, please submit a report.
You can help us by submitting a report to ensure that we're aware that Google has released new code to your Gmail account.
Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.
You are continually prompted to login to the Gmail feature.
Third party cookies may be disabled in Chrome or Firefox.
To allow logins to Remember The Milk, please follow these steps:
For Chrome:
For Firefox:
This feature is currently only supported in the US English version of Gmail, sorry.
You can learn how to change the interface language in Gmail on this help page.
Tasks are shown on the wrong day or at the wrong time.
Your timezone setting in Remember The Milk does not match the system timezone on a computer where you use the site.
Check to make sure that your timezone on the Settings screen in Remember The Milk matches your system timezone on any computers where you use the site. It's particularly important to check the location of the timezone to make sure that they match as well (to ensure that daylight savings time is observed correctly for your account).
Note about timezones: If you're viewing Remember The Milk from a different timezone -- for example, when traveling -- your tasks may appear on the wrong day or postpone incorrectly. Unfortunately Remember The Milk doesn't currently support shifting timezones; when a due date is set in one timezone, the task will be due at the start of that day (that is, midnight) in that timezone. Thus, any timezone offsets can affect the display of your tasks.
Aside from correcting any discrepancy between your Remember The Milk and system's timezones, if you encounter this problem you should be able to correct it for a given task by resetting a task's due date (that is, simply editing the due date and pressing Enter should suffice). If you've moved permanently, please contact us so we can correct this for all of your tasks.
Tasks are impossible to postpone (they keep returning to the original due date) or postpone to the wrong day or time.
Your timezone setting in Remember The Milk does not match the system timezone on a computer where you use the site. Timezone mismatches may prevent tasks from being postponed correctly.
Check to make sure that your timezone on the Settings screen in Remember The Milk matches your system timezone on any computers where you use the site. It's particularly important to check the location of the timezone to make sure that they match as well (to ensure that daylight savings time is observed correctly for your account).
Note about timezones: If you're viewing Remember The Milk from a different timezone -- for example, when traveling -- your tasks may appear on the wrong day or postpone incorrectly. Unfortunately Remember The Milk doesn't currently support shifting timezones; when a due date is set in one timezone, the task will be due at the start of that day (that is, midnight) in that timezone. Thus, any timezone offsets can affect the display of your tasks.
Aside from correcting any discrepancy between your Remember The Milk and system's timezones, if you encounter this problem you should be able to correct it for a given task by resetting a task's due date (that is, simply editing the due date and pressing Enter should suffice). If you've moved permanently, please contact us so we can correct this for all of your tasks.
