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| Welcome! | English (US) |
Frequently asked questions about MilkSync for Microsoft Outlook are answered below. Encountered a problem with the software? Please see the troubleshooting page instead. If you still have questions after reading the FAQ, you might like to try asking in the forum or contacting us.
MilkSync is compatible with 32-bit and 64-bit editions of Microsoft Outlook 2003, 2007 and 2010 on Windows XP (SP2 and higher), Windows Vista and Windows 7.
64-bit editions of Microsoft Outlook are supported as of version 1.0.11 of MilkSync.
No. MilkSync has been specifically designed to be installable on the majority of limited user accounts.
Yes, MilkSync can be used alongside Microsoft Exchange Server. Please note that MilkSync can only synchronize tasks from a single instance of Microsoft Outlook, and does not sync directly with Microsoft Exchange Server. Therefore, installing MilkSync on multiple computers connected to the same Exchange server may result in duplicated tasks or deleted data.
When using Exchange, it's best to install MilkSync on only one computer. Microsoft Exchange Server will ensure that any changes you make are reflected in all instances of Outlook.
Please see our instructions for how to back up your data prior to installing MilkSync.
Yes, as long as your device is not syncing tasks with Microsoft Outlook already. You'll need to choose between allowing your device to sync directly with Microsoft Outlook, or using MilkSync for BlackBerry or Windows Mobile to sync with Remember The Milk. You cannot do both! Doing so may result in duplicated tasks or deleted data.
Unfortunately it's not recommended to use MilkSync when using third-party sync applications that sync between Microsoft Outlook and Remember The Milk. Please be aware that doing so may result in duplicated tasks or deleted data.
IMPORTANT NOTE: If you've used a third-party sync application previously, you must perform a restore immediately after installing MilkSync, or your Remember The Milk tasks will be duplicated. The 'Restore' option will delete all tasks in Microsoft Outlook and replace them with a fresh copy of the tasks in your Remember The Milk account. To use this option:
Unfortunately it's not recommended to use MilkSync when using third-party sync applications that sync between Microsoft Outlook and Remember The Milk, and we strongly advise that you fully uninstall any such apps before installing MilkSync. Otherwise, the result may be duplicated tasks or deleted data.
IMPORTANT NOTE: If you've used a third-party sync application previously, you must perform a restore immediately after installing MilkSync, or your Remember The Milk tasks will be duplicated. The 'Restore' option will delete all tasks in Microsoft Outlook and replace them with a fresh copy of the tasks in your Remember The Milk account. To use this option:
To set up MilkSync for Microsoft Outlook:
Once MilkSync is installed on your computer, the settings window will appear:
Enter your Remember The Milk login details, and choose your syncing preferences. After MilkSync is set up, you can access the settings window again by right-clicking the Remember The Milk icon in your Windows System Tray:
To uninstall MilkSync from your computer, follow these steps:
Please keep in mind that it’s not possible to reverse your tasks to their previous state prior to syncing with MilkSync.
Once the app is uninstalled, simply follow the installation instructions if you wish to reinstall.
The app is a free download for those with a Remember The Milk Pro account. Pro accounts are $25 for a year, and give you access to MilkSync for Microsoft Outlook and some other cool features. You can learn more about Pro accounts and upgrade on this site.
Yes! You can try MilkSync free for 15 days without a Pro account (your trial begins the first time you synchronize with MilkSync). After the trial, you can upgrade to Pro to continue using MilkSync. Note: You should take advantage of the trial to make sure that MilkSync works with your particular Microsoft Outlook set-up, as Pro accounts are non-refundable.
Your 15 day free trial begins the first time you synchronize with MilkSync. To get started, just download and install the app.
Sorry, it's not possible to extend a trial for an account once the trial has expired.
No, sorry. MilkSync for Microsoft Outlook provides a syncing service; we run the servers that allow you to sync the app on an ongoing basis. If you don't have a Pro account yet, a free 15 day trial is available to help you determine if the app is right for you.
To access MilkSync's menu, just right-click the Remember The Milk icon in your Windows System Tray:
MilkSync will periodically check for new versions, and auto-update when new versions are available. This makes sure that the app is as up-to-date as possible.
If you'd like to check manually whether any updates are available, just:
MilkSync is available in Simplified Chinese, Traditional Chinese, Dutch, French, German, Japanese, Korean, Polish, Portuguese (Brazil), Swedish, and Ukrainian. If you'd like to help us make MilkSync available in your language, please check out our translation program.
When you install MilkSync, you'll be prompted to choose how often MilkSync should sync with Remember The Milk. The options are:
You can change your preference for the sync schedule at any time:
To perform a manual sync at any time:
When you install MilkSync, you'll be prompted to choose the sync direction. The options are:
You can change your preference for the sync direction at any time:
MilkSync synchronizes all tasks in your Tasks folder, in your main email account in your Outlook profile. It may be clearer to list the items that MilkSync doesn't synchronize:
Note: MilkSync is not designed to synchronize with multiple Outlook profiles.
The following task properties will synchronize between Microsoft Outlook and Remember The Milk (i.e., any changes made to these properties will be reflected both in Microsoft Outlook and in Remember The Milk): task name, status, priority, due date, recurrence, time estimate, notes, and category (list name and tags in Remember The Milk).
Please note: Remember The Milk only supports "Not Started" and "Completed" statuses, so if a task in Microsoft Outlook has a different status (e.g., "In Progress"), this status will not sync to Remember The Milk. Also, Microsoft Outlook only has 3 priority levels, whereas Remember The Milk has 4 (so both priority "2" and "no priority" will show as "normal priority" in Microsoft Outlook).
Microsoft Outlook does not support the following task properties, so they will not appear in Microsoft Outlook when syncing with Remember The Milk: location, URL, and sharing information. In addition, Microsoft Outlook does not support filtering by Smart List.
When you synchronize a task from Microsoft Outlook to Remember The Milk for the first time, if its category does not match an existing Remember The Milk list name and you have chosen to synchronize all lists, a new list in Remember The Milk will be created and the task will be added to that list.
If the task in Microsoft Outlook does not have a category, it will be added to your default list on Remember The Milk (or Inbox list if your default is a Smart List) when it is synchronized to Remember The Milk for the first time. You can move a task to a different list by changing its category in Microsoft Outlook.
Please note: A task in Microsoft Outlook can be in multiple categories, but a task in Remember The Milk can only be in one list. For this reason, if your task is in more than one category in Microsoft Outlook, the first category will be used when Remember The Milk determines which list to include the task in.
Microsoft Outlook doesn't have built-in support for tags. To provide tag support with MilkSync, tags from Remember The Milk will sync as categories in Microsoft Outlook.
To distinguish tags from lists (which also sync as categories), each tag name is pre-fixed with a "#" in Microsoft Outlook i.e., the tag errand from Remember The Milk will show as the category #errand in Microsoft Outlook.
To create a new tag within Microsoft Outlook, simply create a new category and start the name with a "#". When you sync with MilkSync, this category name will automatically become a tag in Remember The Milk.
Microsoft Outlook categories that start with "#" are tags in Remember The Milk.
To distinguish tags from lists (which also sync as categories), each tag name is pre-fixed with a "#" in Microsoft Outlook i.e., the tag errand from Remember The Milk will show as the category #errand in Microsoft Outlook.
To create a new tag within Microsoft Outlook, simply create a new category and start the name with a "#". When you sync with MilkSync, this category name will automatically become a tag in Remember The Milk.
Remember The Milk supports an unlimited number of notes per task, while Microsoft Outlook supports only one note. To handle this difference, MilkSync will place multiple notes from Remember The Milk into one note field in Microsoft Outlook, but separate the notes with a special syntax (so they can be synchronized back to Remember The Milk as multiple notes). Each note will look like:
[note #abc123] This is a note. [end note]
If your task already has notes synchronized from Remember The Milk, you can add a new note by entering text before or after the existing notes (anything outside of the square brackets will be handled as a new note). You can add multiple new notes by separating them with three hyphens on a line ("---"):
This is the first note. --- This is the second note.
When syncing between Remember The Milk and Microsoft Outlook, MilkSync will include all completed tasks. If you have a large number of completed tasks, the initial sync may take a little while -- please be patient. :)
Be very careful deleting tasks. Please remember that if you delete tasks in Microsoft Outlook and then synchronize with Remember The Milk, the tasks you deleted in Microsoft Outlook will also be permanently deleted from your Remember The Milk account (and vice versa).
You can choose to include all lists or specific lists from Remember The Milk when syncing with Microsoft Outlook. To set your sync preferences, login and go to the Settings screen, and then click on the Sync tab.
If you choose to synchronize specific lists only, next click on the Lists tab. Click on a list to change its sync setting, then click Add next to the sync details.
You can use the 'Restore' option to delete all tasks in Microsoft Outlook and replace them with a fresh copy of the tasks in your Remember The Milk account. This option provides an easy way to recover from synchronization issues. To use this option:
Not at this time, sorry!
