Troubleshooting information for the iPad app is provided below. If you still have problems after reading this page, please contact us.
Reminders via Push Notifications are sent according to your Remember The Milk reminder settings (learn more about configuring reminders). If you experience problems with Push Notifications, please try the following to resolve the issue:
1. Is your device jailbroken or "hacktivated"?
As far as we're aware, at this time Apple doesn't support the Push Notifications service on jailbroken or "hacktivated" devices. If this applies to you, we're sorry that Push Notifications won't work with the app on your device.
2. Double check your reminder settings.
Please see the reminders guide for instructions on setting your preferences. You can check that your preferences are working by setting up a different reminder method (e.g., email) and ensuring that you receive reminders at the correct time.
3. Restart your device.
Some issues with Push Notifications may be resolved by restarting the iPhone OS software, then launching the RTM app again. To restart your iPhone or iPod touch:
4. Still having problems?
Please contact us.
The app badge for Remember The Milk is updated via Push Notifications according to your app's Settings. If you experience problems with the app badge, please try the following to resolve the issue:
1. Restart your device.
2. Make sure Push Notifications are enabled.
RTM should be listed under your device's Settings | Notifications. If not, please remove and reinstall the app and press OK in the prompt for notifications.
If it is listed, please make sure the Badge setting is in the ON position.
3. Check count of tasks in the app.
In the app, if the count of incomplete/today's tasks matches the app badge, then the app may be out of sync. If tapping the Sync button in the lower left doesn't help, then please contact us below.
4. Check count of tasks in the web app.
If the count of tasks in the app doesn't match the count visible in the app badge, then it would be worthwhile to check the count in the web app. (This is the count sent to the device via a push notification.) If this appears different than what the app shows, syncing the app or trying these steps would help.
5. Still having problems?
Please contact us.
iOS controls this behavior, and it appears to be time-based. If the device is unlocked shortly after receiving the Push Notification (i.e., within seconds), the app is automatically launched. If the device is unlocked a few minutes after receiving the Push Notification, the app isn't automatically launched. Unfortunately there is no way to customize this behavior for the app.