Troubleshooting information for the Android app is provided below. If you still have problems after reading this page, please contact us.
TroubleshootingThe scheduled sync isn't working
Your Android app isn't synchronizing automatically, whether automatically ("Push Sync") or on the schedule you have chosen.
The Android operating system on your device may require a reboot, it may be necessary to reinstall the app, or push syncing may not be working.
Please try the following steps to resolve the issue:
1. Perform a manual sync.
In the app, scroll down on a task list, a details screen, or the left menu when they are scrolled to the top until a spinning icon appears. This may restart the background service, and subsequent synchronizations will continue on schedule.
2. Restart the device.
To restart your device, it may be necessary to consult your device's instructions, but it should be possible to restart most devices by holding down the Power button, selecting "Power Off" on screen, and then turning the device on again.
3. Reinstall the app.
Note: Before reinstalling the app, it's important to make sure any tasks on the device have synchronized; reinstalling the app will remove any unsynchronized tasks.
To remove the app:
- On your device, go to Settings > Apps.
- Press "Remember The Milk".
- Press Uninstall.
- To install the app again, simply follow the usual installation instructions.
If you're finding the initial sync is taking a long time, you might wish to set up the app using a Wi-Fi connection (rather than your phone's mobile connection) to speed things up.
The length of time it will take depends on how many tasks and notes you have in your Remember The Milk account. If you have quite a large account (particularly one with many notes), it may take several minutes to sync initally.
TroubleshootingMy location isn't being detected accurately
The location features in Remember The Milk are only as accurate as the location data provided by the device. For best accuracy, please enable the GPS setting by performing both of these steps.
Enable GPS on your device:
- On your device, go to Settings > Location services.
- Tap GPS satellites to enable it (if not already enabled).
Enable GPS in the Remember The Milk app:
- Navigate to the Settings screen by tapping its icon in the upper left.
- Tap on Locations.
- Tap on Use GPS if available to enable it (if not already enabled).
- Once you're finished, press < Back > to return to the previous screen.