Help for Pro users
(closed account) says:
Hi,
I'm a pro user and I can't contact Support. I can only post on the forum. Any advice on how to contact support? I also didn't receive an email auto-renewal after my first year was up. Is there something wrong with my account? It says "pro" on the top.
Thanks,
Ryan
I'm a pro user and I can't contact Support. I can only post on the forum. Any advice on how to contact support? I also didn't receive an email auto-renewal after my first year was up. Is there something wrong with my account? It says "pro" on the top.
Thanks,
Ryan
emily (Remember The Milk) says:
Hey Ryan,
You're welcome to submit a report via our support system.
On that page, click on the type of issue you're experiencing on the left -- for example, "Pro Accounts & Payments".
Please select the issue that you're experiencing from the list on the left, and follow the steps shown. If your issue isn't listed, just click on "I'd like to report a new issue" on the left.
You'll then see the "Submit a new report" link, which will show the form where you can fill out your report. Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.
(In case anyone is wondering, the reason that our support system includes troubleshooting info and asks you to choose your specific issue is that we want to help you get your issue solved as quickly as possible -- once you choose the specific issue you're experiencing, we ask you for the particular info we need relating to that problem. It may seem like a lot of steps, but it means we can get to investigating your issue faster, as we'll have all the info we need from you to start our investigation.)
Thanks!
You're welcome to submit a report via our support system.
On that page, click on the type of issue you're experiencing on the left -- for example, "Pro Accounts & Payments".
Please select the issue that you're experiencing from the list on the left, and follow the steps shown. If your issue isn't listed, just click on "I'd like to report a new issue" on the left.
You'll then see the "Submit a new report" link, which will show the form where you can fill out your report. Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.
(In case anyone is wondering, the reason that our support system includes troubleshooting info and asks you to choose your specific issue is that we want to help you get your issue solved as quickly as possible -- once you choose the specific issue you're experiencing, we ask you for the particular info we need relating to that problem. It may seem like a lot of steps, but it means we can get to investigating your issue faster, as we'll have all the info we need from you to start our investigation.)
Thanks!