| Welcome! | English (US)  |
| Welcome! | English (US) |
Frequently asked questions about MilkSync for BlackBerry are answered below. Encountered a problem with the software? Please see the troubleshooting page instead. If you still have questions after reading the FAQ, you might like to try asking in the forum or contacting us.
You'll need version 4.2 or later of the BlackBerry operating system. If you have an earlier version and would like to use MilkSync for BlackBerry, you might wish to check whether your device can be upgraded to 4.2. MilkSync will not work on any version prior to 4.2.
To get MilkSync for BlackBerry, just go to the URL below using the browser on your BlackBerry, and follow the prompts:
If you experience any problems, please ensure that you're using the BlackBerry browser on your device to access the download link (other web browsers on the BlackBerry may not be recognised correctly). Also, it may be necessary to make sure that you don't have "Pocket IE emulation" mode enabled for the BlackBerry browser.
Yes, if you happen to own more than one BlackBerry device, you're welcome to install the app on both devices.
To remove MilkSync from your device:
If you wish to reinstall the app, please reboot your device first.
Yes. MilkSync will attempt to sync over WiFi if a working WiFi connection is available (BlackBerry models with WiFi included, only).
Yes, a data plan is required for over-the-air syncing. Please check with your mobile provider to determine applicable data charges.
At the time of writing, the BlackBerry Desktop Manager software does not allow you to use your computer's Internet connection on your BlackBerry device. An Internet connection is required to sync with MilkSync. Please check the BlackBerry website for the latest information.
The app is a free download for those with a Remember The Milk Pro account. Pro accounts are $25 for a year, and give you access to the MilkSync app and some other cool features. You can learn more about Pro accounts and upgrade on this site.
Note: To use the app and sync via a mobile or wireless network, you'll need a data plan from your mobile provider. Please check your provider plan for details.
Yes! You can try MilkSync free for 15 days without a Pro account (your trial begins the first time you synchronize with MilkSync). After the trial, you can upgrade to Pro to continue using MilkSync. Note: You should take advantage of the trial to make sure that MilkSync works with your device and connection, as Pro accounts are non-refundable.
Your 15 day free trial begins the first time you synchronize with MilkSync. To get started, just download and install the app.
Sorry, it's not possible to extend a trial for an account once the trial has expired.
No, sorry. MilkSync is a syncing service; we run the servers that allow you to sync with Remember The Milk on an ongoing basis. If you don't have a Pro account yet, a free 15 day trial is available to help you determine if the app is right for you.
MilkSync syncs with the built-in Tasks application on your BlackBerry. You can find the Tasks application in Applications. When you sync with MilkSync, your tasks will appear in this application. Any changes that you make to your tasks using this application will be made in Remember The Milk once you sync with MilkSync.
Select the MilkSync icon on the Applications screen to launch MilkSync for BlackBerry. Alternatively, if you have the Tasks application open on your BlackBerry, you'll find "MilkSync" available in the application menu. The synchronization process can be started any time by selecting the Sync Now menu item on the main MilkSync screen.
A notification will display in the MilkSync app to let you know when an update is available. To update, go to www.rmilk.com/milksync with the browser on your BlackBerry.
By default, the application is set to Manual Sync. However, you can change to a scheduled sync by selecting the Options item on the main MilkSync screen. You can set MilkSync to automatically synchronize with Remember The Milk in the background (e.g., every 15 minutes or every hour).
By default, the application is set synchronize both ways (i.e., changes you make to tasks on your BlackBerry will be made to your tasks in Remember The Milk, and vice versa). You can change the sync direction by selecting the Options item on the main MilkSync screen. Choose From BlackBerry to only send changes made on the BlackBerry to Remember The Milk, or From Remember The Milk to only send changes from Remember The Milk to the BlackBerry.
The following task properties will synchronize between BlackBerry's built-in Tasks application and Remember The Milk, using MilkSync (i.e., any changes made to these properties will be reflected both on the device and in Remember The Milk): task name, status, priority, due date, recurrence, notes, and category (known as list name in Remember The Milk).
Please note: Remember The Milk only supports "Not Started" and "Completed" statuses, so if a task on the BlackBerry has a different status (e.g., "In Progress"), this status will not sync to Remember The Milk. Also, BlackBerry only has 3 priority levels, whereas Remember The Milk has 4 (so both priority "2" and "no priority" will show as "normal priority" in BlackBerry).
BlackBerry does not support the following task properties, so they will not appear on your device when syncing with Remember The Milk: tags, time estimate, location, URL, and sharing information. In addition, BlackBerry does not support filtering by Smart List.
When you synchronize a task from the BlackBerry to Remember The Milk for the first time, if its category does not match an existing Remember The Milk list name and you have chosen to synchronize all lists, a new list in Remember The Milk will be created and the task will be added to that list.
If the task on the BlackBerry does not have a category, it will be added to your default list on Remember The Milk (or Inbox list if your default is a Smart List) when it is synchronized to Remember The Milk for the first time. You can move a task to a different list by changing its category on the BlackBerry.
Please note: A task on the BlackBerry can be in multiple categories, but a task in Remember The Milk can only be in one list. For this reason, if your task is in more than one category on the BlackBerry, the first category will be used when Remember The Milk determines which list to include the task in.
Remember The Milk supports an unlimited number of notes per task, while BlackBerry's built-in Tasks application supports only one note. To handle this difference, MilkSync will place multiple notes from Remember The Milk into one note field on the BlackBerry, but separate the notes with a special syntax (so they can be synchronized back to Remember The Milk as multiple notes). Each note will look like:
[note #abc123] This is a note. [end note]
If your task already has notes synchronized from Remember The Milk, you can add a new note by entering text before or after the existing notes (anything outside of the square brackets will be handled as a new note). You can add multiple new notes by separating them with three hyphens on a line ("---"):
This is the first note. --- This is the second note.
Be very careful deleting tasks. Please remember that if you delete tasks on your BlackBerry and then synchronize with Remember The Milk, the tasks you deleted on your device will also be permanently deleted from your Remember The Milk account (and vice versa).
To set your sync preferences, login and go to the Settings screen, and then click on the Sync tab.
If you choose to synchronize specific lists only, next click on the Lists tab. Click on a list to change its sync setting, then click Add next to the sync details.
Not at this time, sorry. While we don't currently support this functionality, we're continually working to improve Remember The Milk. To suggest a feature, please contact us.
