I need help with...

Logging In & Loading ›
- I forgot my username ›
- I forgot my password ›
- I get stuck on 'Initializing...' ›
- I get a 'No lists found' error ›
- My tasks won't load ›
- When I click on tabs, the wrong screen loads ›
- I keep getting logged out ›
- I keep having to reset my password ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Registration & Accounts ›
- I forgot my username ›
- I forgot my password ›
- I have a Pro account payment or trial issue ›
- The username I want is not available ›
- My email address is 'already in use' ›
- Changing my username ›
- I didn't receive the welcome email ›
- I got a welcome email for an account I didn't create ›
- I want to cancel my Remember The Milk account ›
- I want to restore a cancelled account ›
- I want to restore a cancelled Pro account (or transfer its status) ›
- I want a username from a cancelled account ›
- Can I transfer my tasks from one account to another? ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Tasks & Lists ›
- I accidentally deleted a task ›
- A task disappeared from my account ›
- My tasks are shown on the wrong day/time ›
- My tasks won't postpone correctly ›
- How do I add a list? ›
- How do I edit multiple tasks? ›
- How do I view completed tasks? ›
- How long are completed tasks kept for? ›
- How do I view all my tasks at once? ›
- I'd like to import tasks into Remember The Milk ›
- I'd like to export tasks from Remember The Milk ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Smart Add ›
- I entered a task with some properties and got unexpected results. ›
- Does Smart Add work in services like Remember The Milk for Gmail, Twitter, email, etc? ›
- Does Smart Add work in other languages? ›
- How does Smart Add work with Smart Lists? ›
- I want to enter dates as part of a task name, but Smart Add keeps eating my dates. What do I do? ›
- I have a list and tag with the same name. How do I say whether I'm referring to the list or tag? ›
- Are there more options for due dates? ›
- Are there more options for repeating? ›
- Are there more options for time estimates? ›
- Can I turn off the Smart Add feature? ›
- Can I keep Smart Add enabled, but sometimes disable it on a per task basis? ›
- The cursor sometimes disappears at the end of long tasks. ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Contacts & Groups ›
- I'd like to import contacts into Remember The Milk ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Sharing, Sending, & Publishing Tasks ›
- How do I know if someone shares a task with me? ›
- How do I know if someone shares a list with me? ›
- How do I unshare a task with a contact? ›
- How do I unshare a list with a contact? ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Keyboard Shortcuts ›
- A keyboard shortcut isn't working ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Emailing Tasks ›
- My emailed task isn't being added properly ›
- My list of emailed tasks aren't being imported properly ›
- The signature in my email is messing up my tasks ›
- Can I change the address where I send my tasks? ›
- I'd like to report a new issue ›
Pro Accounts & Payments ›
- I have a problem with a Pro feature ›
- How do I receive priority support? ›
- I've paid, but my account hasn't been upgraded yet ›
- I've changed my mind. Can I request a refund? ›
- I believe my credit card has been charged twice ›
- Why does my credit card statement show an extra fee for my Pro account upgrade? ›
- Where can I find my receipt? ›
- Why did I receive an email from PayPal? ›
- Why won't PayPal accept my credit card? ›
- Do you accept other payment methods? ›
- Is a trial available? ›
- My trial expired. Can I extend it? ›
- Do you have an affiliate program? ›
- Do you offer family discounts? ›
- Do you offer educational discounts? ›
- Will my Pro account auto-renew? ›
- Will I be reminded before my Pro account expires? ›
- Can I transfer my Pro status to another account? ›
- I want to restore a cancelled Pro account (or transfer its status) ›
- I'd like to report a new issue ›
Android app ›
- Installation ›
- Accounts & Pricing ›
- Basics ›
- Synchronization ›
- Tasks ›
- Notes ›
- Reminders ›
- Lists ›
  - How do I add a new list? ›
  - How do I rename a list? ›
  - How do I delete a list? ›
  - How do I change a list's sort order? ›
  - How do I change my default sort order? ›
  - How do I change my default list? ›
  - What is the Inbox list? ›
  - What is the Sent list? ›
  - Can I share lists with other users? ›
- Smart Lists ›
- Tags ›
  - What are tags? ›
  - How do I add a tag? ›
  - How do I rename a tag? ›
  - How do I delete a tag? ›
- Locations ›
- Search ›
- Home Screen ›
  - How do I add the widget to my Home screen? ›
  - How do I add the Remember The Milk icon to my home screen? ›
- Security ›
  - I often use public Wi-Fi networks. How does my device communicate with your servers? ›
- Languages ›
  - Is the app available in other languages? ›
- Settings ›
  - How do I customize the screen that the app starts up on? ›
  - How do I reset the application? ›
- Other Software ›
- I'd like to report a new issue ›
Gmail (Firefox Extension) ›
- Firefox shows an error when I install the extension ›
  - Error 203 ›
  - Error 228 ›
  - Error 260 ›
- I keep getting asked to login ›
- The feature suddenly stopped working ›
- I can't get the feature to work ›
- I have a problem using Gmail in a language other than US English ›
- My tasks are shown on the wrong day/time ›
- My tasks won't postpone correctly ›
- How do I change the default due date? ›
- How does this work with multiple Gmail accounts? ›
- I want to remove this feature ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Gmail (Gadget for Gmail Labs) ›
- My tasks are shown on the wrong day ›
- I keep getting asked to login ›
  - I'm using Firefox ›
  - I'm using a different browser ›
- How do I enable Labs in my Gmail account? ›
- Can I change the position of the gadget? ›
- Can I resize the gadget? ›
- Can I access the gadget via HTTPS? ›
- I want to remove this feature ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Google Calendar (Sidebar Gadget) ›
- My tasks are shown on the wrong day ›
- I keep getting asked to login ›
  - I'm using Firefox ›
  - I'm using a different browser ›
- Can I change the position of the gadget? ›
- Can I resize the gadget? ›
- Can I access the gadget via HTTPS? ›
- I want to remove this feature ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Google Calendar (Daily Gadget) ›
- My tasks are shown on the wrong day ›
- I keep getting asked to login ›
  - I'm using Firefox ›
  - I'm using a different browser ›
- The checkmarks aren't shown for each day ›
- I want to remove this feature ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Google Gears ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
iGoogle ›
- My tasks are shown on the wrong day ›
- I keep getting asked to login ›
  - I'm using Firefox ›
  - I'm using a different browser ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
iPhone & iPod touch app ›
- Installation ›
- Accounts & Pricing ›
- Basics ›
  - Does the app work in landscape mode? ›
  - How do I navigate back to the top level? ›
- Synchronization ›
- Tasks ›
- Notes ›
- Push Notifications ›
- Reminders ›
  - How do I set my reminder preferences? ›
  - Can the app pop up with reminder alerts? ›
- Lists ›
  - How do I add a new list? ›
  - How do I rename a list? ›
  - How do I delete a list? ›
  - How do I change a list's sort order? ›
  - How do I change my default sort order? ›
  - How do I change my default list? ›
  - What is the Inbox list? ›
  - What is the Sent list? ›
  - Can I share lists with other RTM users? ›
- Smart Lists ›
- Tags ›
  - What are tags? ›
  - How do I add a tag? ›
  - How do I rename a tag? ›
  - How do I delete a tag? ›
- Locations ›
- Search ›
- Security ›
  - I often use public Wi-Fi networks. How does my device communicate with your servers? ›
- Languages ›
  - How do I change the app's language? ›
  - I found a mistake in the app in my language. ›
- Settings ›
- Other Software ›
- I'd like to report a new issue ›
iPhone & iPod touch app (web-based) ›
- How do I get started? ›
- How do I complete tasks? ›
- How do I postpone or delete tasks? ›
- How do I view completed tasks? ›
- I can't login to my account ›
  - The login screen keeps reloading ›
  - The login screen is only partially displaying ›
- I keep getting logged out and returned to login ›
- My tasks are shown on the wrong day/time ›
- My trial expired. Can I extend it? ›
- I'd like to report a new issue ›
  - I'd like to report an issue with an alpha, beta, or otherwise pre-release version of the iPhone software ›
  - I'd like to report a different issue ›
Locations ›
- There are no maps for my country ›
- I can't view the map in my browser ›
  - I'm using Internet Explorer ›
  - I'm using a different browser ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
MilkSync for BlackBerry ›
- I'm stuck in a loop when downloading MilkSync ›
- MilkSync isn't syncing some of my task's properties ›
- I need to reset MilkSync ›
- My trial expired. Can I extend it? ›
- I'd like to report a new issue ›
  - I'd like to report an issue with an alpha, beta, or otherwise pre-release version of the BlackBerry operating system ›
  - I'd like to report a different issue ›
MilkSync for Windows Mobile ›
- I receive a connection error when I try to login and/or sync ›
- MilkSync isn't syncing some of my task's properties ›
- The scheduled sync isn't working ›
- I need to reset MilkSync ›
- My trial expired. Can I extend it? ›
- I'd like to report a new issue ›
  - I'd like to report an issue with an alpha, beta, or otherwise pre-release version of the Windows Mobile operating system ›
  - I'd like to report a different issue ›
Mobile version ›
- I'm having trouble accessing the mobile version ›
- I'd like to report a new issue ›
  - I'd like to report an issue with an alpha, beta, or otherwise pre-release mobile operating system or browser ›
  - I'd like to report a different issue ›
Netvibes ›
- My tasks are shown on the wrong day ›
- I keep getting asked to login ›
  - I'm using Firefox ›
  - I'm using a different browser ›
- I'd like to report a new issue ›
  - I'd like to report an issue with a beta or preview browser version ›
  - I'd like to report a different issue ›
Reminders ›
- I'm receiving reminders at the wrong time ›
- I'm not receiving email reminders ›
- I'm not receiving instant messenger reminders ›
- I'm not receiving SMS reminders ›
- I'm not receiving SMS reminders on O2 UK ›
- I'm receiving unwanted SMS reminders from 48368 (GVENT) ›
- Can I set reminders for individual tasks? ›
- Can I receive reminders for overdue tasks? ›
- My mobile network isn't supported ›
- I'd like to report a new issue ›
Tester Program ›
- Can you tell me what's in the Tester Program? ›
- I'd like to report a new issue ›
Translations ›
- I'd like to help translate Remember The Milk into my language ›
- My language isn't listed in the translation program ›
- I found a mistake in a translation ›
- Remember The Milk doesn't understand a due date or repeat format I enter in my language ›
- I'd like to report a new issue ›
Twitter ›
- I don't receive a response to my verification code ›
- I don't receive responses to commands ›
- I don't receive reminders ›
- Twitter says 'rtm does not follow you' ›
- I want to turn off confirmations ›
- I'd like to report a new issue ›
Atom/RSS Feeds ›
- I receive an error when subscribing to a feed ›
- I'd like to report a new issue ›
iCalendar Feeds ›
- I receive an error when subscribing to a feed ›
- I'd like to report a new issue ›
API Development ›
- I'd like to update my application name, callback URL, or logo URL ›
- I have a question about the API ›
- I'd like to apply for commercial use of the API ›
- I'd like to report a new issue ›

To find your Reminders issue, please see the topics listed on the left. Clicking on a topic will display information for that issue, or open a list of more specific sub-topics.

We've tried to list every issue that users encounter, so please look carefully for the issue that's affecting you. If your issue isn't listed, you'll find an option to report a new issue available under each topic.

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I need help with...