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Help
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/ Submit a support query
I need help with...
Logging In & Loading
›
I forgot my username
›
I forgot my password
›
I get stuck on 'Initializing...'
›
I get a 'No lists found' error
›
My tasks won't load
›
When I click on tabs, the wrong screen loads
›
I keep getting logged out
›
I keep having to reset my password
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
Registration & Accounts
›
I forgot my username
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I forgot my password
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I have a Pro account payment or trial issue
›
The username I want is not available
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My email address is 'already in use'
›
Changing my username
›
I didn't receive the welcome email
›
I got a welcome email for an account I didn't create
›
I want to cancel my Remember The Milk account
›
I want to restore a cancelled account
›
I want to restore a cancelled Pro account (or transfer its status)
›
I want a username from a cancelled account
›
Can I transfer my tasks from one account to another?
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
Tasks & Lists
›
I accidentally deleted a task
›
A task disappeared from my account
›
My tasks are shown on the wrong day/time
›
My tasks won't postpone correctly
›
How do I add a list?
›
How do I edit multiple tasks?
›
How do I view completed tasks?
›
How long are completed tasks kept for?
›
How do I view all my tasks at once?
›
I'd like to import tasks into Remember The Milk
›
I'd like to export tasks from Remember The Milk
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I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
Smart Add
›
I entered a task with some properties and got unexpected results.
›
Does Smart Add work in services like Remember The Milk for Gmail, Twitter, email, etc?
›
Does Smart Add work in other languages?
›
How does Smart Add work with Smart Lists?
›
I want to enter dates as part of a task name, but Smart Add keeps eating my dates. What do I do?
›
I have a list and tag with the same name. How do I say whether I'm referring to the list or tag?
›
Are there more options for due dates?
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Are there more options for repeating?
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Are there more options for time estimates?
›
Can I turn off the Smart Add feature?
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Can I keep Smart Add enabled, but sometimes disable it on a per task basis?
›
The cursor sometimes disappears at the end of long tasks.
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I'd like to report a new issue
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I'd like to report an issue with a beta or preview browser version
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I'd like to report a different issue
›
Contacts & Groups
›
I'd like to import contacts into Remember The Milk
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
Sharing, Sending, & Publishing Tasks
›
How do I know if someone shares a task with me?
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How do I know if someone shares a list with me?
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How do I unshare a task with a contact?
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How do I unshare a list with a contact?
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I'd like to report a new issue
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I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
Keyboard Shortcuts
›
A keyboard shortcut isn't working
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I'd like to report a new issue
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I'd like to report an issue with a beta or preview browser version
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I'd like to report a different issue
›
Emailing Tasks
›
My emailed task isn't being added properly
›
My list of emailed tasks aren't being imported properly
›
The signature in my email is messing up my tasks
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Can I change the address where I send my tasks?
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I'd like to report a new issue
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Pro Accounts & Payments
›
I have a problem with a Pro feature
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How do I receive priority support?
›
I've paid, but my account hasn't been upgraded yet
›
I've changed my mind. Can I request a refund?
›
I believe my credit card has been charged twice
›
Why does my credit card statement show an extra fee for my Pro account upgrade?
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Where can I find my receipt?
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Why did I receive an email from PayPal?
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Why won't PayPal accept my credit card?
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Do you accept other payment methods?
›
Is a trial available?
›
My trial expired. Can I extend it?
›
Do you have an affiliate program?
›
Do you offer family discounts?
›
Do you offer educational discounts?
›
Will my Pro account auto-renew?
›
Will I be reminded before my Pro account expires?
›
Can I transfer my Pro status to another account?
›
I want to restore a cancelled Pro account (or transfer its status)
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I'd like to report a new issue
›
Android app
›
Installation
›
Which version of the Android OS do I need?
›
How do I install the app?
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Can I install the app on multiple devices?
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How do I uninstall or reinstall the app?
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Accounts & Pricing
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How much does it cost?
›
I don't have a Pro account yet. Is a trial available?
›
How do I start the 15 day free trial?
›
My trial expired. Can I extend it?
›
Can I buy the app once instead of needing a Pro account?
›
Basics
›
Does the app work in landscape mode?
›
How do I navigate to different screens?
›
How do I switch quickly between screens?
›
How do I navigate back?
›
The app looks a little different to the screenshots.
›
Synchronization
›
Does the app sync in the background?
›
How much battery/data transfer does auto sync use?
›
How do I change my sync settings?
›
How can I change the sync mode (auto vs manual)?
›
How can I change the sync schedule?
›
How do I perform a manual sync?
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What happens when I lose my Internet connection?
›
How long will the initial sync take?
›
The initial sync takes too long.
›
Tasks
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How do I add a new task?
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How do I rename a task?
›
How do I edit a task's properties?
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How do I add a field when adding/editing?
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How do I delete a task?
›
How do I complete a task?
›
How do I postpone a task?
›
How do I complete or postpone multiple tasks?
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How do I change the default due date?
›
How do I change the default fields shown when adding/editing tasks?
›
How do I view completed tasks?
›
Notes
›
How do I add a note to a task?
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How do I edit a note attached to a task?
›
How do I delete a note from a task?
›
Reminders
›
How do I change my reminder alert settings?
›
How do I change the reminder sound?
›
How do I set my preferences for daily or due time reminders?
›
How do I set up other reminder methods?
›
Lists
›
How do I add a new list?
›
How do I rename a list?
›
How do I delete a list?
›
How do I change a list's sort order?
›
How do I change my default sort order?
›
How do I change my default list?
›
What is the Inbox list?
›
What is the Sent list?
›
Can I share lists with other users?
›
Smart Lists
›
What are Smart Lists?
›
What happens when I add a task to a Smart List?
›
How do I create a Smart List?
›
How do I rename a Smart List?
›
How do I delete a Smart List?
›
How do I change a Smart List's criteria?
›
How do I change a Smart List's sort order?
›
Why does my Smart List task count just say 'smart' sometimes?
›
Tags
›
What are tags?
›
How do I add a tag?
›
How do I rename a tag?
›
How do I delete a tag?
›
Locations
›
How do I add a location?
›
How do I rename a location?
›
How do I delete a location?
›
How do I change distances from metric to imperial (or vice versa)?
›
How do I change my location settings?
›
How do I change the distance considered 'nearby'?
›
How do I enable location alerts?
›
How do I specify how often my location should be checked?
›
How do I enable GPS?
›
My location isn't being detected accurately.
›
Search
›
How do I search for tasks?
›
What advanced search operators are available?
›
Where can I find example advanced searches?
›
How do I use the Quick Search Box for Android to search tasks?
›
Home Screen
›
How do I add the widget to my Home screen?
›
How do I add the Remember The Milk icon to my home screen?
›
Security
›
I often use public Wi-Fi networks. How does my device communicate with your servers?
›
Languages
›
Is the app available in other languages?
›
Settings
›
How do I customize the screen that the app starts up on?
›
How do I reset the application?
›
Other Software
›
Can I view my tasks in Apple iCal?
›
Can I view my tasks in Google Calendar?
›
How do I backup/export my data?
›
I'd like to report a new issue
›
Gmail (Firefox Extension)
›
Firefox shows an error when I install the extension
›
Error 203
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Error 228
›
Error 260
›
I keep getting asked to login
›
The feature suddenly stopped working
›
The entire tasks pane stopped appearing
›
The tasks pane doesn't contain my tasks
›
The 'create task' option disappeared
›
It no longer creates tasks when I label emails
›
It no longer creates tasks when I star emails
›
I can't get the feature to work
›
The entire tasks pane doesn't appear
›
The tasks pane doesn't contain my tasks
›
The 'create task' option doesn't appear
›
It doesn't create tasks when I label emails
›
It doesn't create tasks when I star emails
›
I have a problem using Gmail in a language other than US English
›
My tasks are shown on the wrong day/time
›
My tasks won't postpone correctly
›
How do I change the default due date?
›
How does this work with multiple Gmail accounts?
›
I want to remove this feature
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
Gmail (Gadget for Gmail Labs)
›
My tasks are shown on the wrong day
›
I keep getting asked to login
›
I'm using Firefox
›
I'm using a different browser
›
How do I enable Labs in my Gmail account?
›
Can I change the position of the gadget?
›
Can I resize the gadget?
›
Can I access the gadget via HTTPS?
›
I want to remove this feature
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
Google Calendar (Sidebar Gadget)
›
My tasks are shown on the wrong day
›
I keep getting asked to login
›
I'm using Firefox
›
I'm using a different browser
›
Can I change the position of the gadget?
›
Can I resize the gadget?
›
Can I access the gadget via HTTPS?
›
I want to remove this feature
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
Google Calendar (Daily Gadget)
›
My tasks are shown on the wrong day
›
I keep getting asked to login
›
I'm using Firefox
›
I'm using a different browser
›
The checkmarks aren't shown for each day
›
I want to remove this feature
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
Google Gears
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
iGoogle
›
My tasks are shown on the wrong day
›
I keep getting asked to login
›
I'm using Firefox
›
I'm using a different browser
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
iPhone & iPod touch app
›
Installation
›
Which version of the iPhone/iPod touch software do I need?
›
How do I install the app?
›
Can I install the app on multiple devices?
›
How do I uninstall or reinstall the app?
›
Accounts & Pricing
›
How much does it cost?
›
I don't have a Pro account yet. Is a trial available?
›
How do I start the 15 day free trial?
›
My trial expired. Can I extend it?
›
Can I buy the app once instead of needing a Pro account?
›
Basics
›
Does the app work in landscape mode?
›
How do I navigate back to the top level?
›
Synchronization
›
How do I change my sync settings?
›
How often do tasks synchronize with the auto sync setting?
›
What happens when I lose my Internet connection?
›
How long will the initial sync take?
›
Does the app sync in the background?
›
Tasks
›
How do I add a new task?
›
How do I rename a task?
›
How do I edit a task's properties?
›
How do I delete a task?
›
How do I complete a task?
›
How do I postpone a task?
›
How do I complete or postpone multiple tasks?
›
How do I change the default due date?
›
How do I change the default fields shown when adding/editing tasks?
›
How do I view completed tasks?
›
Notes
›
How do I add a note to a task?
›
How do I edit a note attached to a task?
›
How do I delete a note from a task?
›
Push Notifications
›
What are Push Notifications?
›
Which version of the iPhone/iPod touch software do I need?
›
How do I enable Push Notifications for the app?
›
How do I set my reminder preferences?
›
I don't receive Push Notifications.
›
Why is there no sound or vibration when a Push Notification is received?
›
Will the app badge number be updated via Push Notifications?
›
Do Push Notifications work on the iPod touch?
›
Do Push Notifications work on jailbroken or "hacktivated" devices?
›
If a Push Notification is received while the device is locked, the app is/isn't launched upon unlocking the device.
›
After pressing 'View' on a Push Notification, the app is launched and displays the same Push Notification again.
›
Reminders
›
How do I set my reminder preferences?
›
Can the app pop up with reminder alerts?
›
Lists
›
How do I add a new list?
›
How do I rename a list?
›
How do I delete a list?
›
How do I change a list's sort order?
›
How do I change my default sort order?
›
How do I change my default list?
›
What is the Inbox list?
›
What is the Sent list?
›
Can I share lists with other RTM users?
›
Smart Lists
›
What are Smart Lists?
›
What happens when I add a task to a Smart List?
›
How do I create a Smart List?
›
How do I rename a Smart List?
›
How do I delete a Smart List?
›
How do I change a Smart List's criteria?
›
How do I change a Smart List's sort order?
›
Why does my Smart List task count just say 'smart' sometimes?
›
Tags
›
What are tags?
›
How do I add a tag?
›
How do I rename a tag?
›
How do I delete a tag?
›
Locations
›
How do I add a location?
›
How do I rename a location?
›
How do I delete a location?
›
How do I change the distance considered 'nearby'?
›
How do I change distances from metric to imperial (or vice versa)?
›
I don't want the app to know my current location.
›
Can the app monitor my location and pop up an alert when I have tasks located nearby?
›
Search
›
How do I search for tasks?
›
What advanced search operators are available?
›
Where can I find example advanced searches?
›
Security
›
I often use public Wi-Fi networks. How does my device communicate with your servers?
›
Languages
›
How do I change the app's language?
›
I found a mistake in the app in my language.
›
Settings
›
How do I customize the app badge?
›
How do I customize the icons shown in the tab bar at the bottom?
›
How do I reset the application?
›
Other Software
›
Can I view my tasks in Apple iCal?
›
Can I view my tasks in Google Calendar?
›
How do I backup/export my data?
›
I'd like to report a new issue
›
iPhone & iPod touch app (web-based)
›
How do I get started?
›
How do I complete tasks?
›
How do I postpone or delete tasks?
›
How do I view completed tasks?
›
I can't login to my account
›
The login screen keeps reloading
›
The login screen is only partially displaying
›
I keep getting logged out and returned to login
›
My tasks are shown on the wrong day/time
›
My trial expired. Can I extend it?
›
I'd like to report a new issue
›
I'd like to report an issue with an alpha, beta, or otherwise pre-release version of the iPhone software
›
I'd like to report a different issue
›
Locations
›
There are no maps for my country
›
I can't view the map in my browser
›
I'm using Internet Explorer
›
I'm using a different browser
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
MilkSync for BlackBerry
›
I'm stuck in a loop when downloading MilkSync
›
MilkSync isn't syncing some of my task's properties
›
I need to reset MilkSync
›
My trial expired. Can I extend it?
›
I'd like to report a new issue
›
I'd like to report an issue with an alpha, beta, or otherwise pre-release version of the BlackBerry operating system
›
I'd like to report a different issue
›
MilkSync for Windows Mobile
›
I receive a connection error when I try to login and/or sync
›
MilkSync isn't syncing some of my task's properties
›
The scheduled sync isn't working
›
I need to reset MilkSync
›
My trial expired. Can I extend it?
›
I'd like to report a new issue
›
I'd like to report an issue with an alpha, beta, or otherwise pre-release version of the Windows Mobile operating system
›
I'd like to report a different issue
›
Mobile version
›
I'm having trouble accessing the mobile version
›
I'd like to report a new issue
›
I'd like to report an issue with an alpha, beta, or otherwise pre-release mobile operating system or browser
›
I'd like to report a different issue
›
Netvibes
›
My tasks are shown on the wrong day
›
I keep getting asked to login
›
I'm using Firefox
›
I'm using a different browser
›
I'd like to report a new issue
›
I'd like to report an issue with a beta or preview browser version
›
I'd like to report a different issue
›
Reminders
›
I'm receiving reminders at the wrong time
›
I'm not receiving email reminders
›
I'm not receiving instant messenger reminders
›
I'm not receiving SMS reminders
›
I'm not receiving SMS reminders on O2 UK
›
I'm receiving unwanted SMS reminders from 48368 (GVENT)
›
Can I set reminders for individual tasks?
›
Can I receive reminders for overdue tasks?
›
My mobile network isn't supported
›
I'd like to report a new issue
›
Tester Program
›
Can you tell me what's in the Tester Program?
›
I'd like to report a new issue
›
Translations
›
I'd like to help translate Remember The Milk into my language
›
My language isn't listed in the translation program
›
I found a mistake in a translation
›
Remember The Milk doesn't understand a due date or repeat format I enter in my language
›
I'd like to report a new issue
›
Twitter
›
I don't receive a response to my verification code
›
I don't receive responses to commands
›
I don't receive reminders
›
Twitter says 'rtm does not follow you'
›
I want to turn off confirmations
›
I'd like to report a new issue
›
Atom/RSS Feeds
›
I receive an error when subscribing to a feed
›
I'd like to report a new issue
›
iCalendar Feeds
›
I receive an error when subscribing to a feed
›
I'd like to report a new issue
›
API Development
›
I'd like to update my application name, callback URL, or logo URL
›
I have a question about the API
›
I'd like to apply for commercial use of the API
›
I'd like to report a new issue
›
Please choose a sub-topic on the left.