Forums / iPhone

action.manager

Update: a day has passed, so new tasks with deadline today were added to the Today view. The badge was showing the correct number then. I've just completed a few tasks (on the web) and the badge number still is correct after a manual sync.

Posted 1 year ago

mb01915

Ditto - badge number is not updating on the iPhone after "upgrading" to the new version.

Posted 1 year ago

If you come across this issue, would it be possible to submit an iPhone & iPod touch app issue report via our support system?

Please select the issue that you're experiencing from the list on the left, and follow the steps shown. If your issue isn't listed, just click on "I'd like to report a new issue" on the left.

Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.

Thanks!

Posted 1 year ago

mb01915

There is really little else to say. Before "upgrading" to the new version on the iPhone badge numbers updated correctly. Now they don't.

Posted 1 year ago

action.manager

Already done...

Posted 1 year ago

mb01915,
We can help you correct this issue by reapplying some settings; if you get in touch with us we can discuss the details with you.

Thanks!

Posted 1 year ago

abonhote

Same here. Would it be an option to post the solution to this thread?

Posted 1 year ago

abonhote,
The solution varies a bit depending on the symptoms and what you're seeing, but in general you should be able to resolve this by changing your settings and back.

To do so, you can go into More | Settings, change the App Badge setting to None, synchronizing the app, exiting, reentering, changing the setting back, and then synchronizing again.

If you're having problems, the best way to correct it quickly is to contact us (as per above).

Hope this helps!

Posted 1 year ago

abonhote

andrewski,

thanks, solved the problem!

Posted 1 year ago

action.manager

I have experienced this problem several times during the last few days...

When it happened today I noticed that when I entered a new task with deadline today that task got yesterday as its due date...

Now I wonder: is this the consequence of RTM being "always on" on iOS4 (on my device) and might the App thus miss that a day has passed because that is only checked in some kind of initialization routine?

Posted 1 year ago

action.manager,
No, that's not possible; usually, due date problems result from timezone mismatches. These are probably two separate issues.

If you haven't already, would it be possible to submit a new issue report to discuss the details?

Posted 1 year ago

action.manager

I already submitted an issue for the badge not updating 10 days ago.

I will now submit a new issue for the wrong due date.

Posted 1 year ago

I still have a problem even after trying andrewski's workaround. I'm running version 1.4.0 and an iPod Touch with iOS4. If the app sync's in the background it will show today's tasks PLUS ONE. So if I have 2 tasks due today the badge will show 3. Very frustrating! :-)

I just submitted a bug report.

Posted 1 year ago

I had the same problem today. When I marked a task as done, I had a near zero network signal. Later with better signal, I tried to mark that task as incomplete and mark again as complete but that did not work either. Finally, I did same procedure on the Rtm website and synced with wifi connection. It finally worked.

I am doubting that problem is with the sync settings which is 1)auto(my setting) 2) wifi only 3) manual. The iOS4 may have problem with apps adjusting to the network connection available to them.

Posted 1 year ago

a5vd,
If you haven't already, you may want to submit an issue report as mentioned above; I can help track down the cause of any discrepancies.

Posted 1 year ago

We think we've fixed the last of the issues with badge counts in the latest update (1.5.0, see release notes). If anyone experiences any badge count issues after updating to this version, please let us know.

Thanks!

Posted 1 year ago

mb01915

Badge counts work but now due dates in the app are one day earlier than entered through the website.

Posted 1 year ago

mb01915,
That sounds like a different issue; if you haven't done so already, would it be possible to submit an iPhone & iPod touch app issue report via our support system?

Thanks!

Posted 1 year ago

mb01915

check your system and you will find the issue report

Posted 1 year ago

Thanks; I'll be in touch soon!

Posted 1 year ago