Remember The Milk for BlackBerry 10

Available now at BlackBerry World.

menu

Frequently asked questions about the app are answered below. If you still have questions after reading the FAQ, please contact us.


Installation

How do I install the app?

To download and install the app, search BlackBerry World for "Remember The Milk" or follow this download link from your device.

Can I install the app on multiple devices?

Yes, if you happen to own more than one BlackBerry device, you're welcome to install the app on both devices. If you've upgraded to Pro, both devices access the one Pro account. Push syncing helps to keep the tasks on each device in sync; changes that you make to your Remember The Milk tasks on one device will sync up with the other devices so you're up-to-date.

How do I uninstall or reinstall the app?
  1. On your device, long press the Remember The Milk app icon.
  2. Press the trash icon.
  3. Confirm that you wish to delete the app.
  4. If you'd like to install the app again, simply follow the usual installation instructions.

Basics

Does the app work in landscape mode?

Yes! Most screens work in landscape mode too. Just flip your device to landscape to try it out.

How do I navigate within the app?

The app is divided into "cards". When viewing a list or a task, there is a card for each; these will stack atop one another. It's then possible to slide these cards left and right to continue navigating.

Just try it out by tapping and sliding around the app!

You can also use the 'Back' button at the top left to go out of details instead of swiping, and the 'Menu' button at the top left of a list view to view the sidebar.

Note: When trying to navigate from a task list back to the side menu, swipe from the left edge of the screen to the right. The left edge of the screen is reserved for this motion, even if there's a task underneath.

How do I navigate back to the top level?

Once you've drilled down your tasks further (for example, by going to Lists then Personal then tapping on a task), to get back to the top level:

  1. Swipe from left to right to navigate back card by card.
  2. To navigate all the way back (in this example, back to Lists) you can swipe along the top of the screen.
I often use public Wi-Fi networks. How does my device communicate with your servers?

Your device communicates with our servers using a secure HTTPS connection to transfer both login details and tasks data. HTTPS is a secure protocol that provides authenticated and encrypted communication.


Synchronization

Does the app sync in the background?

Yes, the app will sync in the background to keep you up-to-date. By default, changes will auto sync from the web app and the BlackBerry app; these changes push to keep your tasks in sync.

If you don't want to wait for the auto sync, you can perform a manual sync:

  1. Press the Sync icon in the lower left.

You can change your sync settings on the Settings screen.

How much battery/data transfer does auto sync use?

The app has been designed to keep battery usage and data transfer to a minimum.

If you're concerned about resource usage, you're welcome to change your sync settings. You can change the sync schedule to make the app sync less frequently, or even change the sync mode to 'manual' on the Settings screen.

How do I change my sync settings?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Select Sync to see the available settings.
  3. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.
How can I change the sync mode (auto vs manual)?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap on Sync.
  3. Tap Sync Mode and select the desired option.
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.
How can I change the sync schedule?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap on Sync.
  3. Tap Sync Schedule and select the desired option.
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.
What happens when I lose my Internet connection?

No problem! You can continue using the app, just as you normally would. If you have the app set to 'auto' sync, once the Internet connection is available again, the app will attempt its auto sync as scheduled.

How long will the initial sync take?

That depends on how many tasks and notes you have in your account! If you have a lot of tasks in Remember The Milk already, you might wish to set up the app using a Wi-Fi connection (rather than your device's mobile connection) to speed things up.

The initial sync needs to transfer all your tasks and notes from Remember The Milk to your device. To make things a little faster, by default it will only transfer completed tasks going one month back. If you'd like to change this setting, once you're set up you can find this option on the Settings screen.


Tasks

How do I add a new task?
  1. On your task list, tap the + icon at the bottom right.
  2. Enter your task name. You can use Smart Add shortcuts to include extra details about the task.
  3. Tap Done to add the new task.

With Smart Add, you can include many task details at once, e.g.:

Pick up the milk tomorrow

Take out the Trash on Tuesday *weekly #errand

If you don't remember the shortcuts, don't worry! When adding your task, just tap on one of the icons (due date, priority, etc) below the 'Add Task' bar. You'll then see a list of quick options you can tap, such as common due dates or tags you've created. You can also start typing to filter the options (e.g., find your tags that start with "p"), or enter something that's not in the list.

To save you time, tasks will add fields by context. If you choose to add a task while on your Today list, the task will automatically be due today. The same applies to tasks added on any day, list, Smart List, tag, or location screen.

How do I rename a task?
  1. In your task list, tap on the task you wish to rename to view its details.
  2. Tap the Edit icon to the right of the task name to enter the editing mode.
  3. Tap the task name field and edit the name.
  4. Tap Save to leave the editing mode.
How do I edit a task's properties?

Editing all properties of a task can be achieved by:

  1. In your task list, tap on the task you wish to edit to view its details.
  2. Tap the Edit icon to the right of the task name to enter the editing mode.
  3. Tap the desired field (such as priority) and make your edit.
  4. Tap Save to leave the editing mode.

You can also long-press a task in your task list to perform quicker edits of some properties.

How do I add a field when adding/editing?

When editing a task:

  1. Tap the Add field button at the bottom.
  2. Tap the field you wish to add.

You can change the default fields on the Settings screen.

How do I delete a task?
  1. On your task list, tap on the task you wish to delete to view its details.
  2. Tap the More icon to bring up task options.
  3. Tap Delete and then confirm the deletion.
How do I complete a task?

There are three ways to complete tasks. To complete a task by swiping (the fastest method):

  1. On your task list, swipe from left to right on the task that you wish to complete.

To complete an individual task from the task details screen:

  1. On your task list, tap on the task you wish to complete to view its details.
  2. Tap the Complete icon in the upper right.

To complete multiple tasks at once from the task list screen:

  1. On your task list, tap Edit to enter the editing mode.
  2. Tap to select the task(s) you wish to complete.
  3. Tap the Complete icon in the upper right.
How do I postpone a task?

There are three ways to postpone tasks. To postpone a task by swiping (the fastest method):

  1. On your task list, swipe from right to left on the task you wish to postpone.

To postpone an individual task from the task details screen:

  1. On your task list, tap on the task you wish to postpone to view its details.
  2. Tap the Postpone icon in the upper right.

To postpone multiple tasks at once from the task list screen:

  1. On your task list, tap Edit to enter the editing mode.
  2. Tap to select the task(s) you wish to postpone.
  3. Tap the More icon and select Postpone.
How do I edit multiple tasks?
  1. On your task list, tap Edit to enter the editing mode.
  2. Tap to select the task(s) you wish to edit.
  3. Tap the More icon in the upper right and select the property you'd like to change.
  4. Select an option to perform the edit.
How do I change the default due date?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap on Tasks.
  3. Tap the Default Due Date field and select the due date.

Note: The default due date doesn't apply to the day views (Today, Tomorrow, etc.) or to Smart Lists based on a due date; tasks added to those views will be set to those due dates unless specified otherwise. Read more about this behavior of Smart Lists.

How do I change the default fields shown when adding/editing tasks?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap on Tasks.
  3. Tap on Default Fields and select the desired options.
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.
How do I view completed tasks?

By default, your incomplete tasks are shown for each list.

To see the tasks you have already completed:

  1. Tap the name of the view in the title bar.
  2. Tap Switch to Completed.

Notes

How do I add a note to a task?
  1. In your task list, tap on the task you wish to add a note for.
  2. Tap the + icon at the the bottom right, then tap Note.
  3. Enter your note then tap Save.
How do I edit a note attached to a task?
  1. In your task list, tap on the task with the note you wish to edit.
  2. Tap the More icon next to the note you wish to edit.
  3. Tap Edit.
  4. Edit your note then tap Save.
How do I delete a note from a task?
  1. In your task list, tap on the task with the note you wish to delete.
  2. In the Notes section under the task details, tap the More icon next to the note you wish to delete.
  3. Tap Delete.
  4. Tap Delete Note to confirm the deletion.

Reminders

How do I change my reminder alert settings?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap on Reminders to see the available settings.
  3. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.

Note: If reminders are enabled, we recommend setting your Sync Mode to 'Auto' in the app. This will ensure that Remember The Milk has the latest additions and changes to your tasks, so your reminders are up-to-date.

Note: Reminder notifications are available exclusively for users. Learn more about Pro features

How do I change the reminder sound?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap on Reminders.
  3. Tap Reminder Sound and select the desired option.
  4. Tap Vibrate if you would also like the device to vibrate.
  5. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.

Note: Reminder notifications are available exclusively for users. Learn more about Pro features

How do I set my preferences for daily or due time reminders?

You can set your preferences via this website. Please see the reminders guide for instructions on setting your daily or due time reminder preferences.

How do I set up other reminder methods?

You can set your preferences for different reminder methods via this website. Please see the reminders guide for instructions on setting up email, IM, or SMS reminders for your Remember The Milk account.

Note: If reminders are enabled, we recommend setting your Sync Mode to 'Auto' in the app. This will ensure that Remember The Milk has the latest additions and changes to your tasks, so your reminders are up-to-date.


Lists

How do I add a new list?
  1. Navigate to the Lists section in the left menu.
  2. Tap the + icon to the right of the title.
  3. Tap the List Name field and enter the name.
  4. Tap the Sort Order field and change the sort order, if desired.
  5. Tap Save.
How do I rename a list?
  1. Navigate to the Lists section in the left menu.
  2. Tap the list you wish to rename to bring up its task list.
  3. Tap the Title Bar at the top of the screen and then tap Edit list.
  4. Tap the list name field and edit the name.
  5. Tap Save.
How do I delete a list?
  1. Navigate to the Lists section in the left menu.
  2. Tap the list you wish to delete to bring up its task list.
  3. Tap the Title Bar at the top of the screen and then tap Edit list.
  4. Tap Delete List and then confirm the deletion.

Note: When a list is removed, tasks from this list are not deleted but rather moved to the Inbox list.

How do I change a list's sort order?
  1. Navigate to the Lists section in the left menu.
  2. Tap the list you wish to change the sort order of.
  3. Tap the Title Bar at the top of the screen and then tap Edit list.
  4. Tap the Sort Order field and select the sort order.
  5. Tap Save.
How do I change my default sort order?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap Tasks.
  3. Tap the Default Sort Order field and select the sort order.
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.
How do I change my default list?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap Tasks.
  3. Tap the Default List field and select the list.
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.

This setting changes which list new tasks will be added to by default.

What is the Inbox list?

The Inbox starts as your default list (you may change your default list on the Settings screen). The Inbox is just like your email inbox -- except that instead of emails, you'll receive tasks. More details on giving tasks are available here.

What is the Sent list?

The Sent list stores the tasks that you've sent to other Remember The Milk users. As these tasks have already been sent, you cannot change them. It's not currently possible to send tasks with the BlackBerry app, but you can do this via the website. More details on sending tasks are available here.

Can I share lists with other users?

While the BlackBerry app doesn't currently support setting up sharing with other users, if you have already shared a list via the website, the list will continue to be shared when accessed with the BlackBerry app. So, once you make changes to shared tasks on your device and sync them with Remember The Milk, the person who you're sharing with on Remember The Milk will get your changes too.


Smart Lists

What are Smart Lists?

Smart Lists are special lists that are created based on criteria that you define, and are automatically updated as your tasks change.

For example, you can create Smart Lists that only show:

  • Tasks due in the upcoming month
  • Tasks with no due date
  • Tasks that are more than one week overdue
  • Tasks that have been completed in the past week
  • Tasks with high priority
  • Tasks with time estimates less than 1 hour
  • Tasks that have been postponed 3 times already
  • Tasks that are shared with anyone
  • Tasks that are shared with Bob T. Monkey
  • Tasks that are tagged with 'mall'
  • Tasks that contain the word 'phone'

Smart Lists can also be based on multiple criteria, for example:

  • Tasks in my 'Work' list with high priority
  • Tasks that are high priority and due in the upcoming week
  • Tasks that are high priority or medium priority
  • Tasks that are shared with anyone due in the upcoming week
  • Tasks that are tagged with both 'mall' and 'gift'

You can learn more about the advanced search operators available here.

What happens when I add a task to a Smart List?

Tasks added in Smart Lists will use that list's criteria -- so if your Smart List contains all your tasks tagged with 'phone', any tasks you add will be automatically tagged with that too. You can learn more about how tasks are added to Smart Lists here.

How do I create a Smart List?

Start by performing a search with your desired criteria:

  1. Navigate to the Search screen by tapping its icon in the upper left.
  2. Enter a word (or multiple words) that appears in the name of the task you want to locate. (You can also use advanced search operators.)
  3. Tap Search to see the results.

Once you've tested the search and are happy with the criteria, you're ready to create the Smart List.

  1. On the search results screen, tap the Title Bar at the top of the screen and then tap Save Smart List.
  2. Tap the List Name field and enter the name.
  3. Tap the Sort Order field and change the sort order, if desired.
  4. Tap Save.

Your Smart List has now been created; you can access it under the Smart Lists section in the left menu.

How do I rename a Smart List?
  1. Navigate to the Smart Lists section in the left menu.
  2. Tap the Smart List you wish to rename to bring up its task list.
  3. Tap the Title Bar at the top of the screen and then tap Edit Smart List.
  4. Tap the list name field and edit the name.
  5. Tap Save.
How do I delete a Smart List?
  1. Navigate to the Smart Lists section in the left menu.
  2. Tap the Smart List you wish to delete to bring up its task list.
  3. Tap the Title Bar at the top of the screen and then tap Edit Smart List.
  4. Tap Delete Smart List and then confirm the deletion.
How do I change a Smart List's criteria?
  1. Navigate to the Smart Lists section in the left menu.
  2. Tap the Smart List you wish to change the criteria of to bring up its task list.
  3. Tap the Title Bar at the top of the screen and then tap Edit Smart List.
  4. Tap the criteria field and edit the criteria.
  5. Tap Save.
How do I change a Smart List's sort order?
  1. Navigate to the Smart Lists section in the left menu.
  2. Tap the Smart List you wish to change the sort order of to bring up its task list.
  3. Tap the Title Bar at the top of the screen and then tap Edit Smart List.
  4. Tap the Sort Order field and select the sort order.
  5. Tap Save.
Why does my Smart List task count just say 'smart' sometimes?

When you make changes to tasks in the app, each Smart List needs to be re-checked to see if the task has to be added or removed from that Smart List. For example, if your Smart List shows high priority tasks, if you change a task from high priority to medium priority, the Smart List has to re-check and figure out that the task doesn't belong in the list anymore.

While a Smart List is re-checking (which happens in the background as you use the app), it won't be able to show an accurate count of tasks in the list. It will show 'smart' until it figures out an accurate task count.


Tags

What are tags?

Tags are like keywords or labels that you can add to a task to make it easier to find and organize later. For example, you can tag a task with 'phone', and then later when you're looking for tasks that require phone calls, you can just click on that tag and see all the tasks that have been tagged that way.

How do I add a tag?
  1. Navigate to the Tags section in the left menu.
  2. Tap the + icon to the right of the title.
  3. Tap the Tag Name field and enter the name.
  4. Tap the Sort Order field and change the sort order, if desired.
  5. Tap Save.

Alternatively, you can create a new tag simply by adding it to the Tags field when adding or editing a task.

How do I rename a tag?
  1. Navigate to the Tags section in the left menu.
  2. Tap the tag you wish to rename to bring up its task list.
  3. Tap the Title Bar at the top of the screen and then tap Edit tag.
  4. Tap the tag name field and edit the name.
  5. Tap Save.
How do I delete a tag?
  1. Navigate to the Tags section in the left menu.
  2. Tap the tag you wish to delete to bring up its task list.
  3. Tap the Title Bar at the top of the screen and then tap Edit tag.
  4. Tap Delete Tag and then confirm the deletion.

Note: When a tag is removed, tasks with this tag will not be deleted.


Locations

How do I add a location?
  1. Navigate to the Locations section in the left menu.
  2. Tap the + icon to the right of the title.
  3. Tap the nearby icon to find your current location, or enter an address into the search field and tap Search.
  4. If a result is found, tap the desired location.
  5. Edit the location name if desired.
  6. Tap Save.
How do I rename a location?
  1. Navigate to the Locations section in the left menu.
  2. Tap the location you wish to rename to bring up its task list.
  3. Tap the Title Bar at the top of the screen and then tap Edit location.
  4. Tap the location name field and edit the name.
  5. Tap Save.
How do I delete a location?
  1. Navigate to the Locations section in the left menu.
  2. Tap the location you wish to delete to bring up its task list.
  3. Tap the Title Bar at the top of the screen and then tap Edit location.
  4. Tap Delete Location and then confirm the deletion.

Note: When a location is removed, tasks with this location will not be deleted.

How do I change distances from metric to imperial (or vice versa)?

The app will use your device's locale to determine whether to show distances in metric or imperial format. To change this setting:

  1. On your device, go to Settings > Language and Input.
  2. Press Language and select the desired locale.
How do I change my location settings?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap Locations to see the available settings.
  3. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.
How do I change the distance considered 'nearby'?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap on Locations.
  3. Tap the Nearby Radius field and select the distance.
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.
How do I enable location alerts?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap on Locations.
  3. Tap on Location Alert and select the desired option.
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.

An alert will show in the notification bar when you are near one of your locations that has tasks.

How do I specify how often my location should be checked?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap on Locations.
  3. Tap on Check Location and select the desired option.
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.

This setting determines how often the device checks your location to see if you are near one of your locations that has tasks. If you are near such a location, an alert will show in the notification bar.

How do I enable GPS?

By default, the GPS option is disabled in the Remember The Milk app to conserve battery. However, GPS will provide the best accuracy when detecting your location. To enable the GPS option, perform both of these steps.

Enable GPS on your device for the Remember The Milk app:

  1. On your device, go to Settings > Location Services.
  2. Tap on Permissions.
  3. Tap on "Remember The Milk".
  4. Turn GPS Location on.

Enable GPS in the Remember The Milk app:

  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap on Locations.
  3. Tap on Use GPS if available to enable it (if not already enabled).
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.

Search

How do I search for tasks?
  1. Navigate to the Search screen by tapping its icon in the upper left.
  2. Enter a word (or multiple words) that appears in the name of the task you want to locate. (You can also use advanced search operators.)
  3. Tap Search to see the results.

Search Wizard

Confused? The web app provides a Search Wizard to allow for easier construction of search queries.

To use the Search Wizard in the web app:

  1. Open the Remember the Milk web app.
  2. Click Show search options arrow located within the search bar.
  3. Click + Add another criteria.
  4. Customise your search as necessary.

Search Options

What advanced search operators are available?

You can view a list of the available advanced search operators.

Search Wizard

Confused? The web app provides a Search Wizard to allow for easier construction of search queries.

To use the Search Wizard in the web app:

  1. Open the Remember the Milk web app.
  2. Click Show search options arrow located within the search bar.
  3. Click + Add another criteria.
  4. Customise your search as necessary.

Search Options

Where can I find example advanced searches?

Please see the blog post, 21 useful searches for your tasks, or check out the Useful searches topic on the Tips & Tricks forum.


Languages

Is the app available in other languages?

Yes! The BlackBerry app is available in Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English (UK), English (US), German, Greek, Finnish, French, Italian, Japanese, Korean, Norwegian (Bokmal), Norwegian (Nynorsk), Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Serbian, Slovenian, Spanish, Swedish and Ukrainian.

If your BlackBerry device is set to any of these languages, the app will automatically load in your language.

If you'd like to help us make Remember The Milk for BlackBerry available in your language, you might be interested in volunteering in our Remember The Milk In Your Language program.

I found a mistake in the app in my language

If you've discovered a mistake in Remember The Milk in your language, please let us know so that we can correct it. Please try to include as much information as possible, including where in the app you found the issue.

You're also welcome to submit a correction directly via our online translation program.


Settings

How do I change the handwritten font used in the app?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap General.
  3. Tap Font and select Default System Font to change the font throughout the app.
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.
How do I customize the screen that the app starts up on?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Tap General.
  3. Tap Start Screen and select the desired option.
  4. Once you're finished, swipe from the bottom frame (BlackBerry logo) diagonally to the left to return to the previous screen.
How do I reset the application?
  1. Navigate to the Settings screen by tapping its icon in the upper left.
  2. Select Reset.
  3. Press Erase All Content and Settings and confirm your choice. This will erase the application's content from your device and restore settings to defaults.

Other Software

Can I view my tasks in Apple Calendar?

Sure, you can subscribe to your Remember The Milk tasks to see them in Apple Calendar. Full instructions are available here.

Note: This feature allows you to view your tasks in Apple Calendar, but you won't be able to edit your tasks in this app or sync changes with Remember The Milk. It's a read-only view of your tasks.

Can I view my tasks in Google Calendar?

Sure, you can subscribe to your Remember The Milk tasks to see them in Google Calendar. Full instructions are available here.

Note: This feature allows you to view your tasks in Google Calendar, but you won't be able to edit your tasks in this app or sync changes with Remember The Milk. It's a read-only view of your tasks.

If you'd like to edit your tasks within Google Calendar, we have a feature that lets you add a Remember The Milk gadget to Google Calendar.

How do I backup/export my data?

The iCalendar feed provides a total export of all your tasks and notes in a standard calendar format that's readable by a number of applications. To download:

  1. Open the web app or desktop app.
  2. Click on the 'Settings gear' at the top right.
  3. Click on Account settings.
  4. Click on Export in the menu on the left.
  5. Click the Download Export button.