| Welcome! | English (US)  |
| Welcome! | English (US) |
Troubleshooting information for Remember The Milk for iPhone and iPod touch (Web Edition) is provided below. If you still have problems after reading this page, please contact us and submit a support query.
The login screen keeps reloading when you attempt to login, but no error message displays.
Cookies may not be correctly enabled on your device; you need to allow cookies for 'From visited'.
You can make sure that you have cookies enabled with the following steps (this will require turning the device off and back on again for this setting to take effect):
The login screen is only partially displaying, and doesn't show anywhere to enter your username and password.
JavaScript may not be correctly enabled on your device.
You can make sure that you have JavaScript enabled with the following steps (this will require turning the device off and back on again for this setting to take effect):
Safari logs you out (and returns you to the login screen) when you are loading a page or adding a task in the iPhone & iPod touch version.
Unfortunately in latest version of the iPhone software (1.1.4), Safari has a bug with cookies that is affecting a lot of iPhone and iPod touch owners.
Safari will fail to store cookies correctly, resulting in you being randomly logged out of Remember The Milk. This issue also affects other web applications with iPhone and iPod touch versions, such as Google Reader, Gmail, and Facebook.
More information and a potential fix are described on this page, if you have a jailbroken iPhone or iPod touch.
Some people have also reported success with simply reloading the iPhone software via iTunes. If that doesn't work for your device, unfortunately you'll need to wait until Apple fixes the problem, which will presumably be in their next software update.
Tasks are shown on the wrong day or at the wrong time.
Your timezone setting in Remember The Milk does not match the system timezone on a computer where you use the site.
Check to make sure that your timezone on the Settings screen in Remember The Milk matches your system timezone on any computers where you use the site. It's particularly important to check the location of the timezone to make sure that they match as well (to ensure that daylight savings time is observed correctly for your account).
Note about timezones: If you're viewing Remember The Milk from a different timezone -- for example, when traveling -- your tasks may appear on the wrong day or postpone incorrectly. Unfortunately Remember The Milk doesn't currently support shifting timezones; when a due date is set in one timezone, the task will be due at the start of that day (that is, midnight) in that timezone. Thus, any timezone offsets can affect the display of your tasks.
Aside from correcting any discrepancy between your Remember The Milk and system's timezones, if you encounter this problem you should be able to correct it for a given task by resetting a task's due date (that is, simply editing the due date and pressing Enter should suffice). If you've moved permanently, please contact us so we can correct this for all of your tasks.
