Troubleshooting information for Remember The Milk for Email is provided below. If you still have problems after reading this page, please contact us and submit a support query.
My emailed task isn't being added properly
Symptoms:
When adding a single task via email:
- The task details end up in a note; or
- Multiple tasks are created (instead of one task)
Cause:
The email may have been sent to the wrong address (the import address instead of the single task address), or a signature may be causing problems in processing the email.
Solution:
Please try the following to resolve the issue:
1. Check that you're emailing the correct address
The email address you're sending to should be in the format:
username+abc123@rmilk.com
Please check that the email address does not contain +import (which is used for importing a list of tasks instead).
2. Check for a signature or disclaimer
If your email has a signature or disclaimer at the end, after the task details you'll need to include:
-end-
on a line by itself. Everything after this line will be ignored (without this line, there may be problems processing your task details).
3. Check your email format
It's possible for some mail clients to cause problems parsing your message; if you're sending messages in HTML and having problems, please try changing your mail format to plain text and sending it again.
Please tell us if this works around your issue so we can correct this in the future.
My list of emailed tasks aren't being imported properly
Symptoms:
When adding a list of tasks via email:
- The task list ends up in a note; or
- Only one task is created (instead of multiple tasks)
Cause:
The email may have been sent to the wrong address (the single task address instead of the import address), or a signature may be causing problems in processing the email.
Solution:
Please try the following to resolve the issue:
1. Check that you're emailing the correct address
The email address you're sending to should be in the format:
username+abc123+import@rmilk.com
Please check that the email address contains +import (without this, your email is assumed to contain only a single task with its details).
2. Check for a signature or disclaimer
If your email has a signature or disclaimer at the end, after the task list you'll need to include:
-end-
on a line by itself. Everything after this line will be ignored (without this line, there may be problems processing your tasks).
The signature in my email is messing up my tasks
If your email has a signature or disclaimer at the end, after the task details or task list you'll need to include:
-end-
on a line by itself. Everything after this line will be ignored (without this line, there may be problems processing your task details).
