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Help
Help
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Overview
Features
Gallery
FAQ
Troubleshooting
Forum
Support
Logging In & Loading
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I forgot my username
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I forgot my password
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I'd like to contact a human
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Registration & Accounts
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I forgot my username
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I forgot my password
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I have a Pro account payment or trial issue
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The username I want is not available
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My email address is 'already in use'
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Changing my username
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I didn't receive the welcome email
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I got a welcome email for an account I didn't create
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I want to cancel my Remember The Milk account
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I want to restore a cancelled account
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I want to restore a cancelled Pro account (or transfer its status)
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I want a username from a cancelled account
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Can I transfer my tasks from one account to another?
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I'd like to contact a human
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Pro Accounts & Payments
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How do I receive priority support?
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I've paid, but my account hasn't been upgraded yet
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I've changed my mind. Can I request a refund?
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I believe my credit card has been charged twice
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Why does my credit card statement show an extra fee for my Pro account upgrade?
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Where can I find my receipt?
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Why did I receive an email from PayPal?
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Why did I receive an email from the iTunes Store?
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Why won't PayPal accept my credit card?
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Do you accept other payment methods?
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Is a trial available?
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My trial expired. Can I extend it?
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Do you have an affiliate program?
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Do you offer family discounts?
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Do you offer educational discounts?
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Will my Pro account auto-renew?
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Will I be reminded before my Pro account expires?
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Can I transfer my Pro status to another account?
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I want to restore a cancelled Pro account (or transfer its status)
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I'd like to contact a human
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iPhone & iPod touch app
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Installation
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Which version of the iPhone/iPod touch software do I need?
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How do I install the app?
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Can I install the app on multiple devices?
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How do I uninstall or reinstall the app?
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Basics
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Does the app work in landscape mode?
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Does the app support multitasking in iOS 4?
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Does the app support the Retina display for iPhone 4?
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How do I navigate back to the top level?
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Accessibility
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Does the app have VoiceOver support?
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Synchronization
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How do I change my sync settings?
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How often do tasks synchronize with the auto sync setting?
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What happens when I lose my Internet connection?
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How long will the initial sync take?
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Does the app sync in the background?
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Tasks
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How do I add a new task?
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How do I rename a task?
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How do I edit a task's properties?
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How do I delete a task?
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How do I complete a task?
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How do I postpone a task?
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How do I complete or postpone multiple tasks?
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How do I change the default due date?
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How do I change the default fields shown when adding/editing tasks?
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How do I view completed tasks?
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Notes
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How do I add a note to a task?
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How do I edit a note attached to a task?
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How do I delete a note from a task?
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Push Notifications
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What are Push Notifications?
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Which version of the iPhone/iPod touch software do I need?
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How do I enable Push Notifications for the app?
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How do I change my Push Notification settings?
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How do I customize the Push Notification sound?
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How do I set my reminder preferences?
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I don't receive Push Notification reminders.
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I don't receive app badge updates.
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Why is there no sound or vibration when a Push Notification is received?
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Will the app badge number be updated via Push Notifications?
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Do Push Notifications work on the iPod touch?
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Do Push Notifications work on jailbroken or "hacktivated" devices?
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If a Push Notification is received while the device is locked, the app is/isn't launched upon unlocking the device.
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Local Notifications
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Does the app support Local Notifications?
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Reminders
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How do I set my reminder preferences?
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Can the app pop up with reminder alerts?
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Lists
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How do I add a new list?
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How do I rename a list?
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How do I delete a list?
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How do I change a list's sort order?
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How do I change my default sort order?
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How do I change my default list?
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What is the Inbox list?
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What is the Sent list?
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Can I share lists with other Remember The Milk users?
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Smart Lists
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What are Smart Lists?
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What happens when I add a task to a Smart List?
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How do I create a Smart List?
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How do I rename a Smart List?
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How do I delete a Smart List?
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How do I change a Smart List's criteria?
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How do I change a Smart List's sort order?
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Why does my Smart List task count just say 'smart' sometimes?
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Tags
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What are tags?
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How do I add a tag?
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How do I rename a tag?
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How do I delete a tag?
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Locations
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How do I add a location?
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How do I rename a location?
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How do I delete a location?
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How do I change the distance considered 'nearby'?
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How do I change distances from metric to imperial (or vice versa)?
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I don't want the app to know my current location.
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Can the app monitor my location and pop up an alert when I have tasks located nearby?
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Search
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How do I search for tasks?
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What advanced search operators are available?
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Where can I find example advanced searches?
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Security
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I often use public Wi-Fi networks. How does my device communicate with your servers?
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Languages
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How do I change the app's language?
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I found a mistake in the app in my language.
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Settings
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How do I customize the app badge?
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How do I customize the icons shown in the tab bar at the bottom?
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How do I disable auto-rotation of the app?
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How do I reset the application?
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Other Software
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Can I view my tasks in my device's Calendar?
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Can I view my tasks in Apple iCal?
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Can I view my tasks in Google Calendar?
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How do I backup/export my data?
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I'd like to contact a human
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Okay, what seems to be the problem?
Please click on the topic on the left that you're having trouble with.
