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Help / FAQ / Troubleshooting / I'm having trouble with MilkSync for BlackBerry.

We're sorry that you're experiencing a problem with MilkSync for BlackBerry. Please note that frequently asked questions are addressed on the MilkSync for BlackBerry page. Some common problems are:

1. I experienced a problem with the tasks on my BlackBerry, and need to reset MilkSync for BlackBerry.

You can use the "Reset Sync" option to delete all tasks stored on your BlackBerry and replace them with a fresh copy of the tasks in your Remember The Milk account. This option provides an easy way to recover from synchronization issues. To use this option:

1. Open MilkSync by selecting the MilkSync icon on the Applications screen.
2. Press the menu key to open the menu, and choose Options.
3. On the Options screen, press the menu key to open the menu, and choose Reset Sync.

2. I'm experiencing a different issue.

If you continue to experience problems with MilkSync for BlackBerry, please contact us with the following information:

• A description of the problem (including steps to reproduce the issue)
• A copy of any error message that you're seeing
• The version of the BlackBerry operating system that you're using
• The model number of the BlackBerry that you're using
• The version of MilkSync that you're using (available from the 'Help' menu item)
• Your Remember The Milk username

Not including this information may delay us in investigating your problem. Thanks for your cooperation!