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Help / FAQ / Troubleshooting / I'm having trouble logging in.

We're sorry that you're experiencing trouble accessing Remember The Milk. Some possible reasons for this are:

Logging in with the wrong username.
Please check to make sure that you're logging in with the username that you signed up with. Your username is included in the welcome email that you should have received when you signed up. Many usernames for Remember The Milk are in the form 'firstname.lastname'.

If you've forgotten your username, you can recover it by clicking on the 'Forgot password?' link on the login page. When you reset your password, an email will be sent to the address registered in your account. This email will include a link to a page which will display your username. (The username is not included in the email for security reasons.)

Cookies.
If you see an error message regarding cookies, please try the following:

• If you use a firewall or other third-party security software, try disabling it temporarily and then logging in.
• Try clearing the cache and cookies in your browser.
• Try logging in with a different browser (if this works, there may be some security settings in the first browser that are preventing the site from working).

Unsupported browser.
Please check that your browser is on our list of supported browsers. You may experience problems using Remember The Milk with an unsupported browser. For the best experience, we recommend using Firefox 2 or IE7.

If you still can't login, try logging in at the secure HTTPS URL at https://www.rememberthemilk.com/

Related FAQs

1. I forgot my password. What should I do?
2. I forgot my username. What should I do?
3. How do I clear my cache?
4. Does Remember The Milk support my browser?