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Milksync won't start

jeremynlso says:

I've got the same problem someone posted 7 days ago. On a 64-bit Windows 7 machine using Outlook 2010 and Milksync 1.0.12 the app never starts and I get a "MilkSync has stopped working" dialog box. This happens right after install and before I can ever launch the utility. I'm posting new because the one 7 days ago the last entry said "Done!" with no explanation or anything. Does that mean it's solved? Does it mean that someone else filed a report on the bug? I can't eval the product if I can't use it. And I sincerely need SOMETHING for syncing my Outlook with my new Windows Phone 7 mobile.

Please help! I'll pay the sign-up fee if it works! (obviously I can't do so if I never get it functioning...) :-(

Posted at 11:27pm on February 3, 2011

andrewski (Remember The Milk) says:

Would it be possible to submit a MilkSync for Microsoft Outlook issue report via our support system, if you haven't done so already?

Just select your issue from the list on the left, and follow the steps shown. If your issue isn't listed, click on "I'd like to report a new issue".

Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.

Thanks!

Posted 3 years ago

jeremynlso says:

For what it's worth, I have Office 2010 64-bit as well.

I get the impression after 24hrs that nobody wants to help here. Is that how this works? I guess this is not the place I need to spend my money. I need a stable solution to Windows Phone 7 glaring omission.

If there aren't any other answers, I guess I should just give up on RTM. :-(

Posted 3 years ago

jeremynlso says:

I've already done that, andrewski. Do you have any other suggestions?

Remember:
- Windows 7 64-bit
- Office/Outlook 2010 64-bit
- Have returned to the pre-installation restore point and deleted the files between each attempt at installing
- Have now installed not only 1.0.12 (twice), but now 1.0.13, all with the same result

I rely heavily on Outlook tasks, so I really need a solution.

Thanks!

Posted 3 years ago

andrewski (Remember The Milk) says:

jeremynlso,
I see your issue report; thanks. We'll be in touch as soon as we can!

Posted 3 years ago

jeremynlso says:

Is there any further information on this? I've found some other workarounds on the web, but they go through the calendar and that doesn't appeal to me at all.

I have been using the free GTM app on my WinPhone 7 and I like a few things about it, including the ability to postpone tasks. I'm getting to where I'm wanting to rely on it. Let me know what we need to do so that I can sync it with Outlook--for me a high priority.

Thanks

Posted 3 years ago

andrewski (Remember The Milk) says:

jeremynlso,
We'll be in touch as soon as we can! Sorry for the inconvenience in the meantime.

Posted 3 years ago

kludeman says:

Just to add to this thread, I too am getting this error on Office 2010 x64 on Windows 7 x64. First I installed and the default location it wanted to install to was under appdata, not programs. Didn't catch it right away and installed where it wanted and it would never start - got the "MilkSync has stopped working" dialog immediately. Uninstalled and installed to Program Files (x86) and it worked fine (moslty) until I rebooted at which point it went back the the stopped working dialog....Before I am told to, I will submit a "MilkSync for Outlook issue report"....

Posted 3 years ago

kludeman says:

Since there is no recent activity (other than mine) on this topic, I'll throw something out - @jeremy - did you try running MilkSync as administrator?

When I set the shortcut up to run as administrator, I was able to launch MilkSync without the error.

If you run the application on startup, you will probably have to track down where it is installed and set the compatibility tab of the milksync.exe file as well (right click on the exe, properties, Compatibility tab, check the "Run this program as an administrator" checkbox).

Let me know if this helps...

Posted 3 years ago

brendan Pro says:

jeremynlso,
You shouldn't need to run MilkSync as administrator, but if you do try kludeman's suggestion and it works for you, please get in touch and let us know so we can get some additional details.

Thanks!

Posted 3 years ago

brian.ledebur says:

Same issue here. I've just submitted a ticket on it.

Also Windows 7 x64, Outlook 2010.

I am using Outlook Connector to sync with WLM. Anyone else experiencing this issue also doing this?

Running as administrator does not solve the issue for me.

Restoring and re-installing in a different folder did not solve the issue either, even temporarily.

I also have a laptop running 32-bit Windows 7 with Outlook 2010 with an identical configuration. It starts fine on this machine.

Posted 3 years ago

brian.ledebur says:

I spoke too soon.

Although on the 32-bit machine the system tray app will load, as soon as I try to start Outlook, it crashes. Upon restart it disables MilkSync.

Side note -- is it necessary to have a separate system tray app always running, even when Outlook is closed, instead of just an Outlook Add-on? Is it possible to disable the system tray app and still have syncing when Outlook is open?

Posted 3 years ago

jeremynlso says:

Good to see some progress on this (I had given up for all intents and purposes).

I'll go ahead and try reininstalling in Program Files (probably a good idea--I too didn't quite understand why the odd install location) even though it doesn't appear to work in all cases. It can't hurt to try. I can also try the Run as Administrator idea. I'm wondering if it could also be set to run in Windows XP compatibility mode... I'll have to play around with it and will get back...

Posted 3 years ago

brendan Pro says:

brian,

I see the issue report you submitted. We'll be in touch as soon as we can. Thanks!

Currently, it's not possible to sync only when Outlook is open. You can quit MilkSync to remove the icon in the tray, but you will need to start MilkSync again in order to begin syncing. Sorry for the inconvenience.

Posted 3 years ago

jcsurprenant says:

Bonjour,

I have the same problem on a Windows 7 64 bits PC with Oulook 64 bits. I tried the execute as administrator route and it didn't change anything.

What should I do?

Posted 3 years ago

jeremynlso says:

Is there any progress being made on this? It seems like enough people are having problems with 64-bit Windows and 64-bit Outlook that a fix should be easy to generate. Is RTM able to duplicate this problem? Have they tried?

Posted 3 years ago

brendan Pro says:

jcsurprenant,
Would it be possible to submit a MilkSync for Microsoft Outlook issue report via our support system, if you haven't done so already?

Just select your issue from the list on the left, and follow the steps shown. If your issue isn't listed, click on "I'd like to report a new issue".

Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.

Thanks!

Posted 3 years ago

narinkv says:

Same problem here.

Posted 3 years ago

brendan Pro says:

narinkv,
If possible, please submit a MilkSync for Microsoft Outlook issue report via our support system as well.

We'd like to get as much detail on these situations as we can.

Thanks!

Posted 3 years ago

faceless says:

Seems like I am not alone... I have the same issue.

w7x64 abd office2010 x64 aswell.

Sadly it seems despite the long time the issue has been raised for the first time, there isn't any fix still...

Posted 3 years ago

andrewski (Remember The Milk) says:

faceless,
If you're encountering this also, we'd love to help; would it be possible to submit an issue report as per above?

Thanks!

Posted 3 years ago

peterroesch Pro says:

MilkSync doesn´t start at all

w7x32 pack 2 office2010

Perhaps has anybody an idea, different to an "issue report".
Thanks!

Posted 3 years ago

hnadelman Pro says:

I have the same issue on my 64 bit Windows 7/Outlook 2010 configuration. I'm annoyed that I paid my $25, blindly assuming that the sync would work. I gather that this is just an unresolved bug and that 64-bit users are out of luck!

Posted 3 years ago

brendan Pro says:

MilkSync can be used with 64-bit versions of Outlook & Windows as of version 1.0.11, and supports Outlook 2010.

Would it be possible to contact us so we can take a closer look at these situations?

Thanks!

Posted 3 years ago

abbiemikepj says:

i feel like i was just mugged :( the issue i have has been raised for quite sometime with no apparent resolution, sad to say. fix it now or i want my money back. Running windows 7 with office 2010 like everyone else and nothing works. like the idea but don't like paying for stuff you knew didn't work.


Posted 3 years ago

brendan Pro says:

abbiemikepj,
If possible, please contact us via email. We'd love to get some additional details and help resolve any problems you may be experiencing.

Thanks!

Posted 3 years ago

This topic has now been closed automatically due to a lack of responses in the past 90 days.