Forums / iPhone

Have you tried turning off your iPhone and then turning it back on? I don' mean just the quick on/off but a real reset. Another option is to uninstall RTM and reinstall it.

Posted 2 years ago

dmccall

I did not try turning off/on. I did fix my problem, however, but uninstalling and reinstalling. Hopefully this helps others who experience this problem! Thanks for your help.

Posted 2 years ago

same happened to me, only sollution uninstall and install again

Posted 2 years ago

If you haven't done so already, would it be possible to submit an iPhone & iPod touch app issue report via our support system?

Please select the issue that you're experiencing from the list on the left, and follow the steps shown. If your issue isn't listed, just click on "I'd like to report a new issue" on the left.

Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details. Specifically, crash logs are very helpful in us determining what's actually causing crashes like these so we can fix them properly.

Thanks!

Posted 2 years ago

beau.raines

I have the same issue both with the iPhone app and the web client on the iPhone. I wasn't able to see where on the support page I should report it - a new issue?

I'll try the remove and reinstall solution.

Posted 2 years ago

Yes, a new issue would be suitable for this. Let me know what details you can find; I'll look for your report!

Posted 2 years ago