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Where's my Pro?

johan.henriksson says:

I paid several days ago and the 3-7 days have passed and I can see in my statement that PayPal passed the payment 2 days ago.

Nothing's happened to my account, and to make it more annoying, you guys have hidden any way of direct contact and all I could find were condescending FAQ's. That was not an amazing way to start this new priority support I've been paying for for 2 days...

Can I get some help from somewhere on this? Extremely disappointed by this.

Posted at 3:08pm on November 4, 2009

andrewski (Remember The Milk) says:

Hi johan.henriksson,
Sorry you've had trouble upgrading. If you haven't done so already, would it be possible to submit a Pro Accounts issue report via our support system? (The support system is linked from our Help by Email page.)

Please select the issue that you're experiencing from the list on the left, and follow any steps shown. If your issue isn't listed, just click on "I'd like to report a new issue" on the left.

Your report should provide all the info that we need to investigate further, and we'll be in touch via email if we require any more details.

Thanks!

Posted 2 years ago

This topic has now been closed automatically due to a lack of responses in the past 90 days.