Forums / Gmail

Yeah, I'm having the same problem with FF17.

Posted 6 months ago

Same problem here. Hope they fix it soon.

Posted 6 months ago

Hi gordon918 and arvinda01,
Can you both verify that you're using a supported version of Gmail?

If you are, please contact us so we can get more info about your systems.

Thanks!

Posted 6 months ago

eric.flagel

Yep, same problem. I can see the RTM add-on column, but not my tasks.

I sent an email with my Gmail version which is:
"39026338"

Posted 6 months ago

gordon918

Here's the version info for my Gmail:

You are currently using Gmail version "38854972".
This version is supported by Remember The Milk for Gmail.

Posted 6 months ago

Thanks brendan.

My Gmail version is "38854972", which according to the RTM status page (https://www.rememberthemilk.com/services/gmail/addon/status/) is supported. However, the Settings | Tasks section in Gmail shows "This version is unsupported by Remember The Milk for Gmail." I am using US English.

Posted 6 months ago

luca.palli

Same problem yesterday on version 38854972 after updating to Firefox 17 and today on version 39026338 (not supported for now).

Posted 6 months ago

Thanks everybody for the reports and for sending your Gmail versions. We appreciate it.

I've added this issue to our list to investigate so that one of our engineers can take a closer look. Sorry for any inconvenience in the meantime.

Posted 5 months ago

gordon918

Here's an additional datapoint: I updated Firefox to 17 in a virtual machine with no other extensions and then added the RTM extension but it still doesn't work. It's version 39026338 and says it's supported by RTM for Gmail.

I sniffed the traffic and it appears that the extension is able to retrieve the task list successfully but is unable to display it for some reason.

Posted 5 months ago

rlopes

Same issue. Just upgraded to FF 17. I see the tasks pane and it just shows "Loading"

Posted 5 months ago

bruce.reynolds

I experienced the same problem with FF 17 this morning.

Posted 5 months ago

We've now updated the add-on, which you should be able to update in Firefox's Add-ons Manager or by downloading the updated version on our add-on page.

Let us know if you have any further problems after that! And sorry again for the inconvenience.

Posted 5 months ago

luca.palli

Tanks for the update, now the Gmail Add-on work again!

Posted 5 months ago

gordon918

I just noticed a new issue with the add-on. It now works but doesn't allow you to change the task priority like before.

Posted 5 months ago

Hi gordon918,
Can you let us know what version of Gmail you're using now? If your version is listed as supported here, you may want to try reloading Gmail and/or clearing your cache to make sure the add-on is recognizing your version correctly.

Let us know what you find.

Posted 5 months ago

gordon918

Never mind restarting FF seems to have fixed it.
Thanks!

Posted 5 months ago