Forums / Android

I have the same problem. Can't log in from the Droid at all.

Posted 2 years ago

howtogeek

I had the same issue logging in with the Droid, but then I figured it out... the auto-complete adds a space at the end of the username for some reason, and the RTM app doesn't filter the space out.

If you just remove that space, then you can login fine.

Of course, it's crashing for me, so no luck there.

Posted 2 years ago

howtogeek, thanks for that; I've added it to our list to investigate.

Regarding your crash, I see your support request and I'll be in touch with you.

Posted 2 years ago

Mine doesn't appear to be adding a space and in any case I've tried to remove anything and have the cursor at the very end of the username. I still get a message " Login failed. Please check your account information and try again."

I KNOW I'm using the correct username and passwpord. It works on my PC but not on my Droid.

Any other suggestions?

Posted 2 years ago

maryhittt,
You may want to try resetting your password on the website and trying again; you can change it back once you get the login working.

Posted 2 years ago