Forums / Android

rmorgangriffin

Wait -- a correction.

It seems that adding a task *does* trigger an update on the widget.

It's just completing or editing an existing task that does not.

Posted 1 year ago

Hi rmorgangriffin,
If you haven't done so already, would it be possible to delete these widgets and re-create them? You can delete them by long-tapping and dragging them to the trash, and re-create them by pressing Menu, then Add, then Widgets.

If you're finding that they are still not updating, can you contact us so we can get some additional details from you?

Thanks!

Posted 1 year ago

rmorgangriffin

Yeah, that doesn't work. Strangely, even after deleting the old widget list and making a new one, already-completed tasks reappeared as not-completed.

Posted 1 year ago

rmorgangriffin,
Thanks for getting back to me with that. I see the support request you submitted in our system, and we'll be in touch via email as soon as possible.

Thanks!

Posted 1 year ago

gregorymeister

Having the exact same problem - Droid x

Posted 1 year ago

chrisg

I'm having the same problem on a Droid 2.

Posted 1 year ago

goraleksi

I'm having the same problem on a HTC Desire.

Posted 1 year ago

rmorgangriffin

Sorry to see I'm not the only one. Brendan was very helpful and escalated me to an engineer.

It's a shame, because I've come to really rely on those widgets. Wondering if I should roll back to the previous version until this gets fixed.

Posted 1 year ago

katarihug

Hi - I am seeing this in a list using the dueBefore:Now filter. The reminder will ring for the task but the task doesn't appear in the widget. If I click on the widget to view the list the task is visible but when I go back to the home screen the task is not visible.

Posted 1 year ago

smh8

Just to add I'm having identical problem on Droid X. I'll go through the contact page but it sounds systemic rather then isolated.

Did delete widget and did try different widgets, problem is consistent across all.

Posted 1 year ago

Hi katarihug,
Would you be able to contact us as well so we can take a closer look at this?

Thanks!

Posted 1 year ago

katarihug

Hi Brendan - I have logged a docket.

Posted 1 year ago

Thanks for everyone's reports!

We've found that there's a bug in some Motorola devices that means the widgets don't update correctly in some circumstances. :( We're still trying to figure out a fix for this, so I'll let you guys know as soon as I have an update.

If you're experiencing a similar issue and you're not using a Motorola device, you might've stumbled across a different bug -- please make sure to contact us as we'd love to get more details from you.

Thanks!

Posted 1 year ago

The widgets should now update correctly on Motorola devices running Gingerbread, as of version 2.0.2. (We bought a Motorola device so we could find out what was happening... :)

If anyone is still experiencing widget issues with this latest update, please be sure to let us know. Thanks!

Posted 1 year ago

rmorgangriffin

Unfortunately, the widgets still aren't updating with the new 2.0.2 update on my Droid X2. The same problem as before. Already sent an email.

Posted 1 year ago

rmorgangriffin

Just got 2.0.3 and it works! Thanks so much.

Posted 1 year ago