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Widgets (Pro Account)

meldalgleish says:

Does anyone know how long it takes for your RTM account to register that it's gone pro after purchase? I want to re-install the Android widget, and bought a pro account this morning, but my app still doesn't recognize that my account is pro, even after uninstalling and reinstalling.

Posted at 7:19pm on October 17, 2011

brendan Pro says:

Hi meldalgleish,
The upgrade process is generally very quick. If your Pro upgrade is not being recognized, would you be able to contact us via email? We'll need to get some details from the transaction so that we can take a look at this.

Thanks!

Posted 3 years ago

yakshave says:

I am having the same problem, however I have had a pro account for a few months. I just recently upgraded to the newest version of the android program. It says I don't have a pro account. I hope it figures it out soon.

Posted 3 years ago

brendan Pro says:

Hi yakshave,
Would you be able to contact us via email as well so we can take a look at this?

Thanks!

Posted 3 years ago

tracymckibben Pro says:

I too have had a Pro account for over a year, and today reinstalled the app on a new Android phone. I'm getting the same message as the other posters when trying to add a widget.

Posted 2 years ago

tracymckibben Pro says:

Disregard, rebooting my phone appears to have solved the problem.

Posted 2 years ago

This topic has now been closed automatically due to a lack of responses in the past 90 days.