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No Connection Problem on Android App (won't sync)

davehenning Pro says:

My RTM app stopped syncing sometime yesterday. I'm not sure when, but when I try to force it now I get this error:

No Connection
There was a problem establishing a connection to the internet. Please check your network settings and try again.

My network settings are fine because I am not having issues with anything else on the phone connecting.

Posted at 1:07pm on September 30, 2011

davehenning Pro says:

Last sync: 3pm (exactly) on 9/28/2011

(just noticed I can see it the settings)

Posted 1 year ago

davehenning Pro says:

For others/future reference: uninstall/reinstall fixed it.

Posted 1 year ago

alison.rogers Pro says:

I am getting the exact same error and uninstall/reinstall did not fix the problem. Any help?

Posted 1 year ago

graffeoc Pro says:

I have the same issue as you describe, starting today Oct 14. Uninstall/Reinstall did not fix it. I followed all suggestions (https://www.rememberthemilk.com/services/android/troubleshooting/) also without luck. My network settings are working for all other installed apps.

Posted 1 year ago

brendan (Remember The Milk) says:

Hi alison.rogers and graffeoc,
I saw both of your support requests in our system and we've followed up via email on this.

Thanks!

Posted 1 year ago

chriswei2k Pro says:

Just adding my confirmation of this problem. I've uninstalled/reinstalled, and the initial sync seems to work, but subsequent syncs after making changes to any items fail with the "No Connection" message described above. Sometim

Posted 1 year ago

alexj714 Pro says:

More confirmation of this problem on my phone.

Posted 1 year ago

freak0 Pro says:

Same problem no sync since the 30th sept. Force sync don't work, push neither.

Posted 1 year ago

brendan (Remember The Milk) says:

Thanks everybody for reporting this.

For anyone who is experiencing this problem, would you be able to contact us via email? We'd love to take a closer look at what might be going on.

Thanks!

Posted 1 year ago

nengah.hariadi Pro says:

I'm also experiencing this issue on Android. Whenever I click on the sync icon, I receive No Connection message. However, I can browse the market as well as internet from my Android phone.

Posted 1 year ago

joseph.loria says:

I am having this issue as of the past few days; I will also send an email to support on this.

Posted 1 year ago

pradeep.adiga Pro says:

Even I am having the same issue. Sending an email now

Posted 1 year ago

andreas.breitbach says:

How are things around here? Recently got a smart phone, so I tried the Android app. No sync, seemingly the only thing i can access are tags. Not even the tagged items, though…

Posted 1 year ago

alt62 Pro says:

Hi all, just thought I'd add my experience in case it helps. My android device (HTC Desire) was failing to sync. "No connection" error message as above. Frustrating because the connection was fine for other apps.

Email support provided some helpful thoughts. Uninstalling and resinstalling didn't change a thing. (I'd already tried that.) However, attempting to sync using the phone network connection, rather than the wi-fi I use mostly all the time, worked fine.

So did another wi-fi network I used.

In the end, I got a solution, fine so far, by restarting my wi-fi home hub. To be fair, email support had suggested this early on. But I had resisted it because I knew other apps were connecting fine. I don't understand it. But very glad to have it working again.

Posted 1 year ago

andrewski (Remember The Milk) says:

alt62,
Glad to hear what worked for you!

Posted 1 year ago

This topic has now been closed automatically due to a lack of responses in the past 90 days.