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No Connection Problem on Android App (won't sync)

davehenning Pro says:

My RTM app stopped syncing sometime yesterday. I'm not sure when, but when I try to force it now I get this error:

No Connection
There was a problem establishing a connection to the internet. Please check your network settings and try again.

My network settings are fine because I am not having issues with anything else on the phone connecting.

Posted at 1:07pm on September 30, 2011

davehenning Pro says:

Last sync: 3pm (exactly) on 9/28/2011

(just noticed I can see it the settings)

Posted 3 years ago

davehenning Pro says:

For others/future reference: uninstall/reinstall fixed it.

Posted 3 years ago

alison.rogers Pro says:

I am getting the exact same error and uninstall/reinstall did not fix the problem. Any help?

Posted 3 years ago

graffeoc Pro says:

I have the same issue as you describe, starting today Oct 14. Uninstall/Reinstall did not fix it. I followed all suggestions (https://www.rememberthemilk.com/services/android/troubleshooting/) also without luck. My network settings are working for all other installed apps.

Posted 3 years ago

brendan Pro says:

Hi alison.rogers and graffeoc,
I saw both of your support requests in our system and we've followed up via email on this.

Thanks!

Posted 3 years ago

chriswei2k Pro says:

Just adding my confirmation of this problem. I've uninstalled/reinstalled, and the initial sync seems to work, but subsequent syncs after making changes to any items fail with the "No Connection" message described above. Sometim

Posted 2 years ago

alexj714 Pro says:

More confirmation of this problem on my phone.

Posted 2 years ago

freak0 Pro says:

Same problem no sync since the 30th sept. Force sync don't work, push neither.

Posted 2 years ago

brendan Pro says:

Thanks everybody for reporting this.

For anyone who is experiencing this problem, would you be able to contact us via email? We'd love to take a closer look at what might be going on.

Thanks!

Posted 2 years ago

nengah.hariadi says:

I'm also experiencing this issue on Android. Whenever I click on the sync icon, I receive No Connection message. However, I can browse the market as well as internet from my Android phone.

Posted 2 years ago

joseph.loria says:

I am having this issue as of the past few days; I will also send an email to support on this.

Posted 2 years ago

pradeep.adiga says:

Even I am having the same issue. Sending an email now

Posted 2 years ago

andreas.breitbach says:

How are things around here? Recently got a smart phone, so I tried the Android app. No sync, seemingly the only thing i can access are tags. Not even the tagged items, though…

Posted 2 years ago

alt62 Pro says:

Hi all, just thought I'd add my experience in case it helps. My android device (HTC Desire) was failing to sync. "No connection" error message as above. Frustrating because the connection was fine for other apps.

Email support provided some helpful thoughts. Uninstalling and resinstalling didn't change a thing. (I'd already tried that.) However, attempting to sync using the phone network connection, rather than the wi-fi I use mostly all the time, worked fine.

So did another wi-fi network I used.

In the end, I got a solution, fine so far, by restarting my wi-fi home hub. To be fair, email support had suggested this early on. But I had resisted it because I knew other apps were connecting fine. I don't understand it. But very glad to have it working again.

Posted 2 years ago

andrewski (Remember The Milk) says:

alt62,
Glad to hear what worked for you!

Posted 2 years ago

This topic has now been closed automatically due to a lack of responses in the past 90 days.